Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
1. About Razorpay
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — Razorpay has grown into a fintech powerhouse driving India’s digital payment revolution.Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, Razorpay has been engineering a fintech ecosystem that is redefining how money moves across Asia.Razorpay processes $180+ billion in annualized transactions and powers leading businesses such as Airbnb, Facebook, WhatsApp, Airtel, CRED, BookMyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital Markets, Indian Oil, the National Pension Scheme, and over 100 of India’s unicorns.
2. The Role
The Associate Director, Strategic Accounts exists to govern, sustain, and exponentially grow relationships with Razorpay’s highest-revenue enterprise clients. This role solves the critical business problem of maximizing lifetime value and retention among top-tier accounts while scaling the strategic account management function. Positioned as a senior business leader and people manager, you will own the overarching portfolio strategy, mentor a team of high-performing Key Account Managers, and act as an executive sponsor to align complex client needs with Razorpay’s evolving financial infrastructure.
3. Roles & Responsibilities
- Drive Portfolio Strategy & Revenue: Own the overarching growth strategy for Razorpay's top-tier strategic accounts, consistently exceeding portfolio quotas through aggressive cross-selling and up-selling of the full product suite.
- Team Leadership & Mentorship: Lead, coach, and scale a high-performing team of strategic account managers, fostering a culture of ownership, high performance, and customer-centricity.
- Executive Stakeholder Management: Act as the executive sponsor for key clients, orchestrating CXO-level business reviews and building deep, long-lasting strategic partnerships.
- Cross-Functional Orchestration: Collaborate extensively with senior leadership across Product, Engineering, and Operations to champion custom financial solutions and ensure seamless delivery of complex client integrations.
- Escalation & SLA Governance: Serve as the ultimate escalation authority for critical client concerns, driving rapid resolution, ensuring strict adherence to Service Level Agreements (SLAs), and maintaining world-class client satisfaction scores.
- Data-Driven Account Optimization: Leverage market intelligence, CRM data repositories, and team performance metrics to proactively identify risks, optimize the account management lifecycle, and refine go-to-market strategies.
4. Mandatory Qualifications
Skills
- Exceptional executive presence with advanced interpersonal, stakeholder influence, and complex commercial negotiation skills.
- Deep strategic and analytical mindset with a strong understanding of B2B payment ecosystems, API integrations, and enterprise operational models.
- Proven ability to lead, mentor, and inspire a senior, quota-carrying sales or account management team.
Experience
- 10–14 years of relevant experience in Key Account Management, Enterprise Sales, or Strategic Partnerships within the B2B, SaaS, or Fintech space.
- 3+ years of proven people leadership experience managing teams that handle high-value, enterprise-scale portfolios.
Tools
- Advanced proficiency in CRM platforms (e.g., Salesforce) for pipeline forecasting, team performance tracking, and maintaining data repositories.
- Strong command of data analytics and presentation software for executive reporting.
AI & Digital Competency
- Demonstrated strategic ability to drive the adoption of AI-driven sales intelligence and relationship management tools across the team to optimize pipeline forecasting, personalize enterprise outreach, and significantly enhance overarching operational efficiency.
(Note: In accordance with the AI Assistant's authorized role-scaling guidelines, this JD was scaled up to the Associate Director level based on the core charter of the provided "Senior Manager - Strategic Accounts" source document.)
Skills Required
- 10-14 years of relevant experience in Key Account Management
- 3+ years of proven people leadership experience
- Exceptional executive presence and negotiation skills
- Deep strategic and analytical mindset
- Advanced proficiency in CRM platforms
Razorpay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Razorpay and has not been reviewed or approved by Razorpay.
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Inclusive Benefits Coverage — Health coverage extends to LGBTQIA+ and live‑in partners and has added gender‑affirmation and infertility care; feedback suggests this breadth is valued. Recent expansions also include siblings and adopted or third children, with co‑pays removed for immediate family.
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Parental & Family Support — Policies highlight generous maternity and paternity leave alongside bereavement and sabbatical options; feedback suggests these supports are meaningful for families. A Family Assurance policy provides financial protection and accelerates ESOP vesting in worst‑case events.
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Equity Value & Accessibility — Equity programs include broad‑based ESOP grants and a track record of buybacks creating real liquidity; feedback suggests this strengthens perceived total compensation. Company‑wide allocations signal accessibility beyond senior cohorts.
Razorpay Insights
What We Do
Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
