Senior Manager, Strategic Account Management

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

The Customer Success (CS) department is integral to everything we do at Socure. As the Sr. Manager of Account Management (AM), you will lead a high-performing team focused on driving success in Socure’s Emerging US Market. With our cutting-edge technology, the CS team plays a pivotal role in partnering with customers to deliver tremendous business value. 

Socure relies heavily on our CS teams, who are accountable not only for ensuring customer satisfaction but also for managing renewals and driving expansion. In this leadership role, you will guide a world-class team, oversee the execution of our mission at the highest levels, cultivate strong relationships with client executives, and solve complex business challenges. Additionally, you’ll hone the skills that will form the cornerstone of your career, all while positioning Socure for continued success.

You will also spearhead initiatives to develop scalable programs that enhance the efficiency of our Customer Success teams, empowering them to meet the growing demands of our expanding client base. 

This role reports to the SVP of Customer Success and is a key leader within the Commercial Center of Excellence. You will work at the forefront of excellence, contributing to Socure’s mission to eliminate identity fraud. 

Role and Responsibilities

• Lead a small but impactful team of AM’s who are the post sales leaders across Socure’s Emerging customer segment.

• In addition to leading the team, this leader will be responsible for the identification and development of scaled customer growth.

• Recruit and develop a high performing team, helping uplevel the team to meet their goals while preparing them for the next steps in their careers

• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team

• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter

• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point

• Lead team renewal strategies, partnering with cross-functional teams 

• Work closely with the GTM teams (Sales, Solution Consulting, TAM’s, etc.) to align on strategies, forecasting, account plans, and expansion opportunities

• Share key insights about Socures’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction

Required Qualifications 

• At least 8+ years experience as an Strategic Account Manager/Customer Success Manager/Customer Relationship Manager

• 3+ years of management experience as a CS team manager or leader

• Aptitude to lead an Account Management Team, including hiring top talent and team development

• Experience in developing and implementing Account Management best practices, procedures and tools

• Critical thinking and strategic view skills

• Exceptional communication and interpersonal skills

• Willingness to contribute to evolving needs, structuring and planning

• Outstanding negotiation, challenger selling and consultative sales skills

• Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles

• Proven creative problem-solving approach and strong analytical skills

• Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results

• Proficiency with SalesForce or other CRM software

• Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products

• Prior experience in the financial services 

• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry 

• Comfort with up to 50% travel, post-COVID—this is a remote role, with travel as required

Salary Disclosure:

Base Salary range: $140,000 - $170,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus.

#LI-Remote

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

• Archives & Press Releases: https://learn.socure.com/about/press-release