Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.
Job responsibilities
- Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability
- Effectively negotiates with peers and executive partners to ensure optimal outcomes for all
- Drives the adoption of site reliability practices throughout the organization
Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data
- Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics
- Drives a culture of continual improvement and solicits real-time feedback to improve the customer’s experience
- Ensures your team collaborates with other teams within your group’s specialization and avoids duplication of work where possible
- Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes
- Provides personalized coaching for entry to mid-level team members
- Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
- Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
- Experience leading technologists to manage and solve complex technological issues at a firmwide level
- Ability to influence the team’s culture by championing innovation and change for success
- Experience hiring, developing, and recognizing talent
- Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.)
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)and troubleshooting common networking technologies and issues
Preferred qualifications, capabilities, and skills
Ability to code and demonstrate data fluency
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Advanced proficiency in site reliability culture and principles and experience implementing site reliability across application and platform teams
- Experience leading teams in the safe use of enterprise-authorized AI capabilities for reliability engineering workflows, including validation and data sensitivity awareness
- Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability
- Experience leading technologists to manage and solve complex technological issues at a firmwide level
- Ability to influence team culture to champion innovation and change
- Experience hiring, developing, and recognizing talent
- Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net)
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, AI, machine learning, mobile)
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)
- Experience with containers and container orchestration (e.g., ECS, Kubernetes, Docker) and troubleshooting common networking technologies and issues
- Ability to code and demonstrate data fluency
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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