Senior Manager of Software Engineering - Sales Copilot

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Design and ship production agents on NEO across the federated portfolio, owning them from prototype through production.
• Build retrieval that holds up in production: Graph RAG combining knowledge-graph traversal with vector search, plus chunking, ranking, and grounding strategies that keep answers accurate and auditable.
• Design agent memory: episodic and semantic memory organized as memory nodes, with recall, summarization, and decay policies tuned per use case.
• Own organizational context management — assembling entitlement-, lineage-, and tenant-aware context so each agent reasons over only what it’s allowed to see.
• Compose multi-agent workflows using A2A, and integrate tools and data through MCP servers (Bitbucket, Confluence, Databricks, Kubernetes, Snowflake, Splunk).
• Build and run evals: task-level and end-to-end agent evaluations, regression suites, LLM-as-judge, and quality/safety gating before release.
• Deploy and operate solutions on public cloud (AWS and, or Azure) with strong SDLC, security, resiliency, and observability practices.
• Partner with product and business partners across CIB and Payments to turn use cases into shipped, supported agents.
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team

• Formal training or certification on software engineering concepts and 5+ years applied experience . In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise
• Experience leading teams of technologists
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s) - Strong programming skills in Python, with deep knowledge of data structures, algorithms, machine learning, data mining, information retrieval, and statistics.
• Hands-on experience building LLM-powered or agentic applications in production, including tracing, evaluations, and guardrails.
• Deep proficiency with Kubernetes and Amazon EKS, micro-VM isolation (e.g., Firecracker, Kata Containers, gVisor), and sidecar architectures, with proven experience designing defense in depth across the stack: network and mTLS, workload identity, fine-grained authorization, runtime isolation for untrusted or adversarial workloads, and application-level guardrails 
• Practical RAG experience — retrieval quality, embeddings, and vector stores; Expert knowledge of at least one of: AWS, Azure, Kubernetes.

• Knowledge of data management and data model design; real-time processing using
  both SQL (e.g., Postgres) and NoSQL stores (e.g., OpenSearch, Redis).

  Preferred qualifications, capabilities, and skills

• MS in Computer Science, Statistics, Mathematics, Machine Learning, or related field (or equivalent experience).
• Experience with agent frameworks or runtimes, A2A, or MCP. Agent memory design (memory nodes, episodic/semantic memory) and organizational context management.
• Knowledge graphs and graph databases used for retrieval. Graph RAG a strong plus.
• Understanding of LLM fine-tuning and small language model inference.
• Ability to develop full-stack products using modern JavaScript/TypeScript frameworks (e.g., Next.js, Svelte) for agent UIs (AG-UI , NEO UI SDK).
• Experience working in the financial or payments domain at a large institution (Investment Banking, Markets, Securities Services, or adjacent).
• Knowledge of high-performance languages such as Go or Rust

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.