Senior Manager, SMB Sales – EMEA

The Opportunity

Shutterstock is seeking a Senior Manager, SMB Sales to lead and scale our high-velocity SMB retention and expansion business across EMEA. This role is critical to driving predictable growth through strong customer relationships, disciplined sales execution, and the development of a world-class sales management culture.

You will be responsible for leading a team of SMB Client Partners focused on retention, expansion, and account value growth, while building scalable processes, coaching future leaders, and partnering cross-functionally to optimize performance. This role requires a hands-on, data-driven sales leader who thrives in fast-paced environments and knows how to balance people leadership with operational rigor.

This role is based in our Dublin office.

The Day to Day:

People Leadership & Team Development

• Lead, hire, develop, and retain a high-performing team of SMB Client Partners operating in a high-velocity, quota-carrying environment

• Coach frontline managers and reps to consistently execute against retention, expansion, and growth objectives

• Build a strong performance culture through clear expectations, regular coaching, career development planning, and accountability

• Serve as a senior people leader and talent multiplier, developing future sales leaders within the organization
   

Revenue & Performance Ownership

• Own SMB retention and expansion performance across your region, delivering against KPIs such as retention rate, net revenue growth, account value growth, and productivity metrics

• Drive consistent forecast accuracy and disciplined pipeline management

• Translate top-down revenue targets into clear execution plans and rep-level priorities
   

Sales Strategy & Execution

• Design and execute proactive retention and expansion strategies tailored to SMB customer needs

• Continuously optimize sales motions for speed, efficiency, and customer impact across a large book of business

• Partner with Sales Operations, Enablement, and SDR teams to improve workflows, coverage models, and capacity planning
   

Operational Excellence

• Establish, refine, and scale best-in-class SMB sales processes, playbooks, and performance cadences

• Leverage data and analytics to identify trends, risks, and opportunities, and to drive informed decision-making

• Ensure strong CRM hygiene, reporting accuracy, and consistent use of Salesforce
   

Cross-Functional Leadership

• Collaborate closely with Marketing, Product, Customer Support, and Operations to improve customer experience and unlock growth

• Act as the voice of the SMB customer, feeding insights back into product and go-to-market strateg

What You'll Bring to the Role:

Experience

• Significant sales leadership experience, including managing high-velocity SMB or mid-market sales teams

• Proven track record of driving retention, expansion, and YoY growth in a recurring or repeat-purchase sales model

• Experience scaling teams, processes, and performance in fast-paced, metrics-driven environments
   

Leadership & Skills

• Strong people leader with a passion for coaching, talent development, and performance management

• Highly data-driven, with the ability to translate insights into clear actions and outcomes

• Operationally strong: organized, process-oriented, and comfortable driving change

• Confident communicator who can influence across levels and functions

• Customer-centric mindset with a bias toward execution and results
   

Technical & Industry Knowledge

• Fluency in English required; additional European languages are a plus

• Strong proficiency in Salesforce (or comparable CRM) and Excel

• Experience in the creative, media, marketing, SaaS, or digital content industry preferred

Why Shutterstock:

• You have a direct impact on the success of the company. Your work matters and is essential to the evolution of our growing AI Business

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind

• Flexibility to work between home and office with everything you need to be successful in both

• A generous and competitive benefits package

#LI-SQ1

#LI-Hybrid

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It’s a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be  supported in presenting your view of the world as you  experience it. We’re champions of resiliency;  quickly learning from our shortcomings in our pursuit of continuous growth.

Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock.  If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply  regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].