Senior Manager, Reliability Engineering Tooling

About the teamZillow’s Reliability Engineering Organization, Consolidation and Advancement of Platform Engineering (CAPE), is dedicated to ensuring the reliability, availability, scalability, security, and performance of our systems. By fostering collaboration, innovation, and a steadfast focus on improving the customer experience, CAPE empowers teams to build exceptional, resilient products with efficiency and confidence!

About the role

As the Senior Manager of Reliability Engineering Tooling, you will lead a newly formed team tasked with developing and operating tools that drive reliability and scalability across Zillow Group’s engineering ecosystem! Your team will create reusable, product-oriented solutions, such as traffic shaping tools and migration enablement platforms, that enable internal teams to build reliable systems and deliver seamless customer experiences. This is a great opportunity to shape a team of skilled, development-focused Reliability Engineers and deliver impactful solutions that advance reliability at scale.

As a Senior Manager, Reliability Engineering Tooling, you will:

• Lead a team of 5–8 Reliability Engineers and collaborate with cross-functional groups to build and deliver tooling, frameworks, best practices, and solutions for sophisticated reliability challenges.

• Develop application standardization and production readiness quality gates to ensure consistent reliability outcomes.

• Be accountable for delivering high-quality, timely, and targeted solutions and products to internal customers.

• Combine people and project management skills to guide your team through multiple sophisticated projects successfully.

• Coordinate, supervise, and communicate project status and activities to peers, senior engineering leaders, and executive partners.

• Track, mitigate, resolve, and escalate systemic and individual incident issues as needed.

• Build and maintain plans and forecasts, ensuring alignment with budgets and project landmarks.

• Drive transparency and precision in project scoping and execution.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $201,700.00 - $322,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Proven experience in Site Reliability Engineering (SRE) and/or software development as an individual contributor or team lead, with a strong understanding of SRE principles, frameworks, and standard processes.

• Demonstrated ability in a management or technical leadership role.

• Proven expertise in software development lifecycle (SDLC) methodologies and best practices.

• Consistent track record of leading engineering teams and driving cross-functional product roadmaps to deliver outcomes in reliability, availability, security, and performance.

• Hands-on experience with public cloud providers (e.g., AWS, Azure, GCP), observability solutions, CI/CD pipelines, containerization technologies (e.g., Docker, Kubernetes), and distributed systems.

• Experience leading incident and problem management processes in a 24x7 environment, with a focus on remediation and continuous improvement.

• Skilled at defining and driving technical strategy, setting team goals, and delivering measurable outcomes aligned with business impact.

• Proficiency in Agile methodologies and iterative software development.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.