Wells Fargo is seeking a Systems Operations Senior Manager, Site Reliability Engineering (SRE) to lead a team of engineers responsible for the reliability, availability, performance, scalability, and operational excellence of critical customer-facing and enterprise technology platforms. This leader drives resiliency engineering, observability, incident management, automation, and continuous service improvement while partnering closely with Application Development, Infrastructure, Cybersecurity, Product, and Business teams.
The role combines deep technical expertise with strong leadership to establish reliability engineering practices, reduce operational risk, improve customer experience, and accelerate delivery through automation and engineering excellence.
In this role, you will:
Reliability & Platform Stability
- Own the reliability strategy for critical applications and platforms.
- Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
- Drive platform availability, resiliency, recoverability, and scalability initiatives.
- Reduce Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR) through proactive engineering.
- Establish resiliency standards, operational readiness reviews, and production certification requirements.
- Lead major incident response activities for high-severity customer-impacting events.
- Drive root cause analysis (RCA) and corrective action management.
- Establish operational governance and escalation processes.
- Identify systemic reliability risks and remediation opportunities.
- Coordinate cross-functional recovery efforts involving internal teams and third-party vendors.
- Define enterprise observability standards and best practices.
- Drive implementation of:
- Metrics
- Logging
- Tracing
- Synthetic Monitoring
- Business Observability
- Develop operational dashboards and executive-level service health reporting.
- Ensure end-to-end visibility across customer journeys and critical business processes.
- Lead initiatives to automate operational processes and reduce manual effort.
- Drive adoption of Infrastructure as Code (IaC), CI/CD, Auto-Remediation, and AIOps capabilities.
- Improve operational efficiency through self-healing platforms and intelligent alerting.
- Eliminate repetitive operational tasks through engineering solutions.
- Establish operational engagement standards for strategic vendors and partners.
- Drive vendor accountability for production stability, incident response, and RCA delivery.
- Participate in contractual resiliency reviews and SLA governance.
- Ensure third-party technology providers meet operational and reliability expectations.
- Partner with Risk, Audit, Cybersecurity, and Compliance teams.
- Ensure platforms meet regulatory, resiliency, and operational risk requirements.
- Maintain production support controls, procedures, and evidence for audits and examinations.
- 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
- 5+ years of leadership experience managing engineering or SRE teams
- 5 years experience supporting large-scale, customer-facing applications and platforms
- 5 years experience displaying strong understanding of: Incident Management, Problem Management, SRE Principles, DevOps Practices, Cloud Technologies, Production Operations
- Financial services or highly regulated industry experience.
- Expertise with: Splunk, Grafana, AppDynamics, Dynatrace, OpenTelemetry, Prometheus, Kubernetes/OpenShift, Public Cloud Platforms (AWS, Azure, GCP)
- Experience implementing Business Observability and AIOps solutions.
- Knowledge of ITIL, Operational Resiliency, Disaster Recovery, and Capacity Management frameworks.
- 794 Davis St, San Leandro, California
- 401 Las Colinas Blvd W. Irving, Texas
12 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 7+ years of Systems Engineering and Technology Architecture experience (or equivalent)
- 3+ years of management or leadership experience
- 5+ years of leadership experience managing engineering or SRE teams
- 5 years experience supporting large-scale, customer-facing applications and platforms
- 5 years experience with Incident Management, Problem Management, SRE Principles, DevOps Practices, Cloud Technologies, Production Operations
- Financial services or highly regulated industry experience
- Experience with Splunk, Grafana, AppDynamics, Dynatrace, OpenTelemetry, Prometheus, Kubernetes/OpenShift, AWS, Azure, GCP
- Experience implementing Business Observability and AIOps solutions
- Knowledge of ITIL, Operational Resiliency, Disaster Recovery, and Capacity Management frameworks
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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