The Senior Manager, Site Performance Engineering will lead our efforts to enhance the performance and overall reliability of our software applications. This role combines aspects of software engineering with IT operations and testing to oversee a team responsible for designing, implementing, and maintaining scalable systems. You will play a critical role in managing our cloud based infrastructure, leading a testing team and ensuring the highest level of system and application uptime.
- Lead the Site Performance and Testing Engineering teams, fostering a culture of accountability, innovation, and team spirit.
- Develop and implement strategies for 24/7 system performance, site recovery, and efficient incident response to maintain high site performance and availability.
- Collaborate with cross-functional teams (including Development, Operations, and Product Management) to identify and resolve scalability challenges and performance bottlenecks.
- Drive continuous improvement initiatives, adopting best practices in DevOps, SRE, and Agile methodologies.
- Manage budgeting, forecasting, and resource allocation to support team and infrastructure needs effectively.
- Define and track key performance indicators (KPIs) related to system reliability, uptime, and incident management.
Bachelor's Degree in Computer Science, Engineering, or related field - Required
Master's Degree in Computer Science, Engineering, or related field - Preferred
5 years of experience in a high-availability tech environment - Required
3 years in a leadership role managing site performance/reliability, IT operations, or development teams - Required
3 years Strong technical foundation in distributed systems, cloud computing (AWS, Azure, GCP), and software engineering practices - Required
- Extensive experience with Application Performance Monitoring tools (i.e. Datadog, New Relic, Dynatrace or similar)
- Proven ability to develop and mentor teams, driving both technical and professional growth.
- Excellent problem-solving, organizational, and communication skills.
- Ability to strategize and execute under pressure, with a flexible and adaptive approach to challenges.
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at [email protected] or 855-877-6866
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
What We Do
More than 1,000 top employers trust Bright Horizons® (NYSE: BFAM) for proven solutions that support employees, advance careers, and maximize performance. From on-site child care that amplifies your culture, back-up care to handle disruptions, and education programs that build critical skills, our services help families achieve more.
Why Work With Us
IT development and infrastructure is vital to Bright Horizons' future, it’s now the fastest-growing department in our company – a team on the ground floor of building all new systems. Plus, at Bright Horizons IT, you’ll be part of a creative group supporting some of the world’s best brands, connecting their employees to care and education.
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