Senior Manager, ServiceNow ITOM Product Owner

Why Patients Need You
All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient's Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.
What You Will Achieve
The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer's business processes and patient outcomes.
As part of the Service Management Solutions team, the Sr. Manager, ServiceNow ITOM Product Owner will work in close partnership with the user community and other stakeholders across Pfizer Digital and various Business Units, you will translate a product vision and business/user needs into powerful, functional, and well-integrated software products that enhance productivity and drive a superior user experience. Through your compelling vision and inspirational and inclusive leadership, you will lead a cross-functional, agile team consisting of software engineers, designers, user supporters and trainers, and work closely with Technical Leads and Product Managers to align on technical decisions, build consensus, and resolve obstacles along the product lifecycle. You will define meaningful ways to measure value and impact. You will partner with Digital teams to deliver consistent, stable product operations, and meet all security, stability, usability, performance and sustainability requirements. You will energetically evangelize and promote your products, give demos, and prove the impact of your solutions on Pfizer employees. As needed, you may also coach and direct more junior Product Analysts as they build their foundational product management skills.
How You Will Achieve It

• Work closely with cross-functional teams to gather/clarify requirements and ensure successful delivery of ITOM solutions.
• Define, maintain, and execute strategic roadmaps for the CMDB, ITAM Discovery and Event products and capabilities
• Liaise between business and technical stakeholders to ensure a mutual understanding of processes and application, product lifecycle / roadmap and have a clear view of business needs/value creation
• Drive continual innovation and increasing product value through research and analysis of user experience, operational results and process compliance
• Write and prioritize backlog user stories, focusing on user & business needs and technical requirements
• Stay 2-3 sprints ahead of team and ensures each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint
• Lead planning of the Agile Team's scrum sprint to reaffirm priorities
• Refine best-in-class product backlog with detailed analysis of impact and effort
• Lead and mentor colleagues by managing, coaching, and developing the support team, fostering a culture of innovation and continuous improvement. The role also oversees the performance management, including setting objectives, conducting reviews, and developing improvement plans.
• Monitor and analyze the product performance and customer satisfaction, and makes necessary adjustments to ensure the product remains relevant
• Help teams rapidly and iteratively deliver digital products (or parts of a product) that adds value to the organization
• Support and/or facilitate product demos via inspect and adapt workshops as needed
• Recognize, initiate and manage change that impacts relevant Business Unit(s)
• Define and track metrics (e.g., Objectives & Key Results) to measure success and utilize measurements to guide prioritization
• Coordinate dependencies with the Product Manager and other Product Owners

QUALIFICATIONS
Must-Have

• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business or related field with 7+years of experience delivering digital products
• 3 to 5 years of experience as a product owner in ServiceNow across multiple modules and capabilities, with a strong focus on ITSM/ITOM modules.
• Strong understanding of ServiceNow best practices and experience applying them in an enterprise environment
• Is quick to acquire product expertise / technical acumen to understand current & desired product experience as well as underlying tech & dependencies
• Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.
• Demonstrated ability to operate in a "matrix" organizational environment, transcending organizational boundaries, while leading change and delivering innovative solutions to the business.

Nice-to-Have

• MBA or Master's degree in strategy, management, or related field is a plus
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Additional Job Skills Required

• Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders
• Ability to work independently and collaboratively, managing multiple priorities in a demanding environment
• Demonstrated ability to influence and collaborate with peers, develop, and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details

• Last day to apply: November 18, 2024
• Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business
• This is NOT a remote role

The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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