- Identify, qualify, and convert new business opportunities for Nucleus’s products and services (e.g., FinnOne Neo, FinnAxia, IT Services).
- Generate and manage a robust pipeline of Sales Qualified Leads (SQLs) to meet revenue targets (USD 2M annual target or as defined).
- Execute the complete sales cycle — lead generation, qualification, pitch, proposal, negotiation, and closure.
- Collaborate with Marketing for campaigns, events, ABM initiatives, and lead generation activities.
- Develop customized value propositions, presentations, and proposals aligned with client needs.
- Analyze regional markets, competition, and trends to formulate and execute sales strategies.
- Own the end-to-end customer relationship — ensuring satisfaction, retention, and engagement.
- Drive Voice of Customer (VOC), NPS improvements, and proactive management of at-risk (RED) accounts.
- Manage renewals, upselling, and cross-selling opportunities.
- Plan and lead customer engagement activities, such as events, meetups, and milestone celebrations.
- Ensure seamless onboarding of new clients and transition to delivery teams.
- Act as a single point of contact between customer stakeholders and internal delivery teams.
- Develop and execute account growth plans aligned with customer and organizational goals.
- Drive account retention and risk mitigation initiatives.
- Identify opportunities for new solution areas and change requests to expand account footprint.
- Track account performance metrics — renewals, revenue realization, and profitability.
- Oversee AMC renewals, contract addendums, and payment follow-ups.
- Ensure compliance with contractual obligations and accurate documentation.
- Track and report account-level financials, aging, and profitability.
- Coordinate with Finance, Legal, and Delivery teams for smooth contract governance.
- Oversee program delivery and ensure adherence to timelines, budget, and quality standards.
- Track project financials, resource utilization, and delivery KPIs.
- Coordinate with cross-functional teams to ensure customer expectations are met and exceeded.
- Monitor program progress using Microsoft Project (MSP) and related tools.
- Build trust-based relationships with CXO-level stakeholders, customers, and partners.
- Serve as a strategic liaison, ensuring alignment between customer objectives and Nucleus’s offerings.
- Participate in industry events, webinars, and customer forums to strengthen brand visibility and engagement.
- Gather and share market intelligence and customer insights with product and leadership teams.
Requirements
- 18+ years of total experience in Enterprise Sales / Account Management within Software / IT Services / BFSI domain.
- Proven track record of managing large enterprise accounts and achieving sales targets for Africa region.
- Strong knowledge of banking and financial services industry and digital transformation trends.
- Proficiency in Project/Program Management, Contract Governance, and Customer Relationship Management.
- Hands-on experience with MS Project, CRM tools, and financial tracking.
- Excellent communication, stakeholder management, and negotiation skills.
- Ability to work independently while collaborating across business, delivery, and leadership teams.
- Bachelor’s degree in engineering, Computer Science, Marketing, or related field.
- MBA/PGDBM (Sales / Marketing) preferred, PMP certification preferred.
Benefits
Skills Required
- 18+ years of experience in enterprise sales or account management within software, IT services, or the BFSI domain
- Proven track record managing large enterprise accounts and achieving sales targets in the Africa region
- Strong knowledge of the banking and financial services industry and digital transformation trends
- Proficiency in project or program management, contract governance, and customer relationship management
- Hands-on experience with Microsoft Project, CRM tools, and financial tracking
- Excellent communication, stakeholder management, and negotiation skills
- Ability to work independently while collaborating across business, delivery, and leadership teams
- Bachelor's degree in engineering, computer science, marketing, or a related field
- MBA or PGDBM in sales or marketing
- PMP certification
What We Do
Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas. FinnOne Neo™ - End-to-End Loan Lifecycle Management A comprehensive product suite built to digitize the lending operations of the global banking and financial services industry. FinnOne Neo is an agile and customer-centric platform capable of servicing the entire loan cycle. Nucleus Software’s FinnOne has been the 10 time winner World's Best Selling Lending Software. Nucleus Software's Lending Mobility Solutions enable the user to perform paperless data sourcing, revert back with application statuses, submit field investigation responses, collect upfront payments and compute repayment related calculations. The applications are based on robust platform with effective integration of security and technological aspects to cater to stringent requirements of financial institutions. Nucleus Software’s FinnAxia is a comprehensive cash management solution that caters to Global Receivables, Global Payment, Global Liquidity , e-Financial supply chain management and Business Internet Banking providing flexible, speedy & efficient execution of cash management processes. The web-enabled solution provides a competitive edge to banks and financial institutions with its seamlessly integrated modules. Acting as a powerhouse, Nucleus Software’s FinnAxia offers scalable and flexible banking solutions designed to address the dynamic business needs of the banks customers. Nucleus Software also offers solutions to customers in the areas of Managed Infrastructure services and Application Development & Maintenance.
