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Fetch Rewards gives shoppers an easy and fun way to save on their everyday purchases.
The Role
Lead strategy, governance, and delivery for Salesforce and sales technologies. Own roadmap and Jira backlog, gather requirements, design solutions, manage cross-functional implementations, drive adoption, ensure data quality and integrations, and manage a team plus external partners.
Summary Generated by Built In
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
As a key member of Fetch's Strategy & Operations team, the Senior Manager, Sales Tools and Systems is responsible for the strategy, governance, prioritization, and delivery of Salesforce and the broader sales technology ecosystem. Reporting to the Senior Director, Central Operations, this role serves as the bridge between business stakeholders and technical resources, ensuring our systems support organizational goals while driving operational efficiency and scalability.
This role is ideal for someone who combines strong Salesforce knowledge with program management, business analysis, and stakeholder management expertise. Success requires the ability to navigate ambiguity, prioritize competing business needs, and lead cross-functional initiatives from concept through execution. The ideal candidate is a strategic problem solver who can translate business objectives into scalable solutions while managing a team, external partners, and a portfolio of system enhancements.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own the Sales Systems roadmap, partnering with stakeholders across Sales, Revenue Operations, Marketing, Finance, and Implementation to prioritize initiatives that drive business outcomes.
- Establish and manage an intake and prioritization framework for system enhancements, balancing strategic initiatives, operational requests, and technical debt.
- Own and maintain the Salesforce Jira backlog, ensuring work is clearly defined, prioritized, and aligned to business objectives and team capacity.
- Facilitate prioritization discussions across stakeholder groups and drive alignment on scope, timelines, and expected outcomes.
- Partner with business stakeholders to understand processes, identify opportunities, and gather requirements for system enhancements.
- Lead requirements gathering and solution planning efforts, translating business objectives into prioritized Jira epics, user stories, and implementation roadmaps.
- Collaborate with Salesforce administrators and external consultants to design scalable solutions aligned with platform best practices.
- Serve as the primary liaison between business teams and technical resources, ensuring clear communication and successful delivery.
- Lead cross-functional Salesforce and sales technology initiatives from discovery through implementation, testing, change management, and adoption.
- Manage project timelines, dependencies, risks, and stakeholder communications to ensure successful outcomes.
- Coordinate delivery across internal team members and external partners while maintaining visibility into project status and priorities.
- Drive continuous improvement of processes, governance, and system adoption across the organization.
- Lead and develop a team responsible for Salesforce administration, support, and enhancement delivery.
- Manage workload prioritization, resource planning, and performance management for team members.
- Oversee relationships with external consultants, and vendors to ensure quality delivery and alignment with business goals.
- Act as the product owner for Salesforce and related sales technology platforms, ensuring solutions support evolving business needs.
- Provide strategic oversight of Salesforce configuration, automation, integrations, reporting, and data management.
- Partner with leadership to ensure system capabilities align with organizational goals and reporting requirements.
- Champion data quality, governance, and scalable system design across Salesforce and connected platforms.
- Evaluate and leverage AI-powered solutions to improve automation, reporting, operational efficiency, and business insights.
Minimum Requirements:
- 8+ years of experience in Salesforce Administration, Business Analysis, Product Ownership, Program Management, Revenue Operations, or related CRM leadership roles.
- Experience owning and prioritizing a Salesforce backlog using Jira or similar agile project management tools.
- Strong requirements gathering, business analysis, and process documentation skills, including writing user stories and acceptance criteria.
- Demonstrated ability to prioritize competing requests and influence stakeholders across multiple business functions.
- Experience leading cross-functional programs from requirements gathering through UAT, implementation, and adoption.
- Proven experience managing technical teams, external consultants, and implementation partners.
- Strong understanding of Salesforce platform capabilities, automation, integrations, reporting, and data architecture.
- Experience working with Salesforce administrators and developers to design and deliver scalable business solutions.
- Salesforce Administrator certification required; Advanced Administrator certification preferred.
- Background in Program Management, Product Ownership, Business Systems Management, or Revenue Operations strongly preferred.
- Excellent communication, stakeholder management, and relationship-building skills.
- Strong analytical mindset with a commitment to data quality, governance, and continuous improvement.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $146,092-$171,873. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Skills Required
- 8+ years of experience in Salesforce Administration, Business Analysis, Product Ownership, Program Management, Revenue Operations, or related CRM leadership roles
- Experience owning and prioritizing a Salesforce backlog using Jira or similar agile project management tools
- Strong requirements gathering, business analysis, and process documentation skills, including writing user stories and acceptance criteria
- Demonstrated ability to prioritize competing requests and influence stakeholders across multiple business functions
- Experience leading cross-functional programs from requirements gathering through UAT, implementation, and adoption
- Proven experience managing technical teams, external consultants, and implementation partners
- Strong understanding of Salesforce platform capabilities, automation, integrations, reporting, and data architecture
- Experience working with Salesforce administrators and developers to design and deliver scalable business solutions
- Salesforce Administrator certification
- Advanced Salesforce Administrator certification
- Background in Program Management, Product Ownership, Business Systems Management, or Revenue Operations
- Excellent communication, stakeholder management, and relationship-building skills
- Strong analytical mindset with a commitment to data quality, governance, and continuous improvement
Fetch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fetch and has not been reviewed or approved by Fetch.
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Healthcare Strength — Benefits information points to comprehensive medical, dental, vision, and life insurance coverage. Feedback suggests employees value the strong health offerings alongside mental-health support.
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Leave & Time Off Breadth — Policies include flexible or unlimited PTO, paid holidays and sick days, bereavement (including pet) and natural-disaster leave. Feedback suggests time-off breadth is a standout element of the package.
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Wellbeing & Lifestyle Benefits — Wellness programs, 1:1 coaching, Gympass, team workouts, and nutrition counseling are provided. Office and remote perks such as home-office stipends, snacks, and pet-friendly spaces further enhance lifestyle support.
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The Company
What We Do
Fetch Rewards is a mobile app that connects and rewards everyday shoppers for buying the brands they love. Fetch gives users the easiest way to save on their purchases by simply scanning any grocery receipt, from any store. For our brand partners, Fetch helps them build long-term loyalty, and understand a true 360 degree view of purchase behavior.
Why Work With Us
We put people first - both in our culture, and in our product. Our culture is built on transparency, empowerment and accountability. Our product is built on putting our customers first in everything we do - from design, to privacy and security, to new features. The result is the rapid growth we all dream of being a part of. Come join the team!
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