Senior Manager, Sales Operations

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Senior Manager, Sales Operations partners closely with Sales Leadership across Korea, North Asia, and the Rest of Southeast Asia, alongside Finance, HR, and all cross functional teams, to drive operational excellence, forecast accuracy, and scalable business growth across the region. This role is responsible for enabling effective business planning, performance management, and execution rigor to support regional go-to-market success.
Key Responsibilities

• Partner with Sales Leadership across Korea, North Asia, and the Rest of Southeast Asia to support regional growth priorities and execution strategies.
• Drive forecast accuracy through disciplined pipeline inspection, opportunity management, and reporting cadences.
• Facilitate account reviews, deal reviews, and business performance discussions with regional sales leaders.
• Lead the coordination and execution of QBRs, forecast reviews, and operational business cadences.
• Support annual and quarterly planning processes, including quota setting, territory alignment, and coverage planning.
• Partner with Finance on forecasting, revenue tracking, and business performance analysis.
• Collaborate with HR on headcount planning, onboarding support, and organizational readiness.
• Work cross-functionally with GTM teams to improve operational alignment, sales processes, and execution effectiveness.
• Deliver actionable insights, dashboards, and reporting to support data-driven decision-making.
• Drive continuous improvement initiatives across sales operations processes, systems, and governance.

Qualifications
To be successful in this role you have:

• 8+ years of experience in Sales Operations, Revenue Operations, or related business operations roles.
• Experience partnering with senior sales leaders in fast-paced, matrixed organizations.
• Strong understanding of forecasting, pipeline management, quota setting, and sales planning processes.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to influence cross-functional teams and manage multiple priorities effectively.
• Proficiency with CRM platforms and sales reporting tools.

Preferred Experience

• Experience supporting enterprise technology or SaaS sales organizations.
• Experience working across Korea, North Asia, and Southeast Asia markets.

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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