Senior Manager, Sales Operations

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

Work Location: Gurgaon 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Are you a creative data-driven problem solver with a passion for optimizing processes and driving sales growth? Do you thrive in a fast-paced environment and enjoy collaborating with cross-functional teams? If so, we want to hear from you!

We are seeking a highly motivated and experienced Sales Operations Manager to join our growing team. In this role, you will play a critical role in streamlining our sales processes, maximizing team efficiency, and ultimately driving revenue growth. You will be responsible for leading sales operations projects about lead-to-opportunity workflow. Managing and implementing sales tech tools The ideal candidate understands what makes a Sales team thrive, has a strong interest in data analysis to tell stories, and thrives in shaping narratives that are conducive to helping our Sales team be more efficient.

You will have the opportunity to

• Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
• Get insights and experience first-hand how an effective, fast-paced organisation operates through learning about marketing/sales processes, collaboration and tools
• Establish a strong network of peers and mentors
• Gain insight into a $45b technology industry that is rapidly transforming

Responsibilities

• Lead the implementation of sales tech tools to increase sales efficiency. Evaluate, implement, and manage sales technology solutions (e.g., CRM systems)
• Develop and deliver training programs to equip the sales team with the knowledge and skills to leverage these tools effectively
• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
• Author documentation for our standard operating procedures to be referenced by internal and external stakeholders 
• Interface with other teams, both within SalesOps (e.g. Salesforce.com & Sales Systems Administrators in Ireland & US, Sales Planning & Analysis in NY) and outside of SalesOps
• Design, implement, and manage efficient and scalable sales processes, Conceptualize and pilot new programs to test the effectiveness
• Ensure the sales team adheres to best practices and standardized procedures
• Identify opportunities for process improvement and implement changes to enhance productivity
• Translate business needs into systematic and automated solutions through collaboration with cross-functional teams
• Identify efficiencies and implement improvements to enhance the productivity and experience of sales teams

Skills and Experience

• Graduate (10+ years)
• 2+ years of prior experience managing a team of Support Agents & Support processes is required. This can be from managing external Customer Support teams/processes, but managing internal support teams, such as in Sales Operations, Deal Desk, IT, etc, would be preferred
• Prior experience with writing Standard Operating Procedures documentation preferred
• Works well with ambiguous questions/requirements and can work through the problem/request to get to a solution
• Prior experience working with Salesforce Object Query Language (SOQL) a plus but not required, though would need to be learned. Working knowledge of relational databases and SQL is a plus if no prior experience with SOQL
• Great communication and presentation skills (storytelling), Information flow and expectation mgmt. (upwards and downwards)
• Lead the ideation for the team/org - process improvement/optimization and reengineering, Able to identify and map out the complex business processes spread across the teams
• Building AI-driven/ready futuristic processes

Education

• Bachelor's degree in Business Administration, Marketing, or a related field 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer"