Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.
Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.
For more information on our cutting-edge technology, visit darktrace.com.
Job Summary
The Senior Manager / Director, Sales Operations – Technical Sales is a critical role within the Revenue Operations team, responsible for driving operational excellence and efficiency to support the Solution Engineering team's success. This role will act as a strategic partner with the Regional Chief Technology Officer and Solution Engineering leader.
Reporting into the Revenue Operations Leader, the successful candidate will work collaboratively to streamline processes, manage sales / SE data and analytics and enable overall sales performance.
Location: US
Key Duties & Responsibilities
- Partner with Senior Leaders in the Solution Engineering and Professional Services teams, to design, implement and monitor key performance indicators (KPIs) around POVs, technical deal reviews, increasing customer growth & engagement
- Oversee and execute the semi-annual planning process for Solution Engineering team, including global quota creation/allocation, territory assignment and headcount modeling. Collaborate with others in the SE Organization as well as Revenue Operations, Finance, Commissions and Sales throughout the planning process
- Develop, document, and standardize SE operations & processes, ensuring they are efficient and effective; identify areas of improvement in processes and implement necessary changes to enhance productivity.
- Perform analyses across multiple data sets and tools (examples of analyses include SE performance, customer segmentation, propensity to buy, white space, product-specific analysis, etc.). Provide data-driven insights and recommendations to support strategic decision-making.
- Drive an operating cadence around forecasting and pipeline management to deliver excellence and ensure sustained, predictable growth across all business units.
Qualifications & Experience
- 8+ years of professional experience in Sales Operations/Strategy, Analytics, Business Operations, or other related fields
- Strong analytical skills and ability to interpret sales data and metrics effectively.
- Expert in excel and previous experience working with Salesforce processes and report template creation.
- Familiarity with professional services and Solutions Engineering roles
- Familiarity with PowerBI.
- Proficiency in CRM software and sales automation tools; experience supporting the implementation of a CRM or other sales tools is a plus.
- Excellent organizational and project management skills.
- Strong communication and interpersonal abilities; effective storyteller who can engage an audience.
- Experience in developing and implementing sales processes and strategies.
- Knowledge of sales forecasting and planning methodologies.
- Ability to thrive in an urgent, and evolving environment.
- Bachelor's degree from an accredited university.
Benefits
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance
- Life insurance
- Commuter benefits
- 401(k)
#LI-Hybrid
Darktrace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Darktrace and has not been reviewed or approved by Darktrace.
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Healthcare Strength — Healthcare coverage is considered strong in the U.S., with employer-paid medical, dental, and vision noted alongside good networks. Plan quality stands out as a core strength of the package.
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Leave & Time Off Breadth — Time off typically includes around 20–21 days of PTO plus paid holidays, with mentions of an additional birthday day. Parental and family leave are also described as part of the offering.
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Affordable Benefits — Employer-paid health coverage for employees—often extended to dependents—reduces premium costs. This makes core medical benefits more financially accessible.
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What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
