Senior Manager, SaaS Solutions Engineering Corp Services (R-18160)

Leadership responsibilities:

• Lead, mentor, and manage multiple development units and technical operations engineers (e.g., software developers, SREs, DevOps engineers).
• Foster a culture of high performance, innovation, accountability, and continuous improvement within the engineering teams.
• Oversee the entire software development lifecycle (SDLC) for internally developed systems, tools, and applications, ensuring quality and timely delivery.
• Conduct regular performance reviews, provide coaching, and support the career development of team members.
• Recruit, hire, and onboard top engineering talent.

System Reliability, Performance & Scalability responsibilities:

• Champion and implement Site Reliability Engineering (SRE) principles to ensure high availability, performance, and resilience of critical internal systems and infrastructure.
• Define and monitor Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for key services.
• Oversee incident management, root cause analysis (RCA), and proactive problem management to minimize downtime and improve system stability.

Collaboration & Stakeholder management responsibilities:

• Work closely with the Senior Manager, Solutions Engineering and Business Process Design Analysis, to understand upcoming solutions and process changes, providing input on technical feasibility, operational requirements, and development efforts.
• Collaborate with product managers, security teams, and other technology leaders to align on priorities and ensure secure and compliant operations.
• Communicate effectively with technical and non-technical stakeholders regarding system status, project progress, and operational initiatives.

Infrastructure & Cloud Operations Management responsibilities:

• Manage the company's technical infrastructure (on-premise, cloud, or hybrid), including provisioning, configuration, monitoring, and maintenance.
• Optimize infrastructure for cost, performance, and scalability.
• Develop and implement disaster recovery and business continuity plans for critical systems.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field. A Master's degree is a plus
• Minimum of 8-10 years of experience in software development, systems engineering, or technical operations.
• Minimum of 3-5 years of experience in a leadership or management role, directly managing engineering and/or operations teams.
• Excellent problem-solving, analytical, and decision-making skills.
• Very strong competence and knowledge in one of our core SaaS systems, e.g. Salesforce.com, Workday Financials or SAP By Design
• Familiarity with database management and administration (SQL and NoSQL).
• Drive significant impact on the stability, performance, and efficiency of our internal technology landscape.
• Experience with containerization technologies (e.g., Docker, Kubernetes) and infrastructure-as-code tools (e.g., Terraform, Ansible).
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action.  Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. 
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts,        colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. 
• Where applicable, fluency in English and languages relevant to the working market