Senior Manager- Risk Management
American Express Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience and catching fraudsters. Fraud Risk colleagues are industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and take actions that can have a meaningful impact on our customers and our business.
This exciting and critical position will be responsible for designing key fraud risk servicing strategies, mitigating fraud losses and ensure seamless customer experience. The role works very closely with global Fraud Risk colleagues within Credit and Fraud risk team and global servicing team. This role will also interact with enterprise partners including GMNS, GCS, USCS, Enterprise Technology Services, GCO, LOBCO & Global Services.
ResponsibilitiesResponsibilities include:
- Designing global fraud servicing strategies covering authentication methods (passkeys, voice biometrics etc.) and resolution in combating fraud
- Design digital journeys for customers across end-to-end fraud life cycle and partner with product teams across the enterprise for delivery.
- Bring external perspective and leverage GenAI, other agentic solutions to ideate and design solutions to counter social engineering patterns and protect our customers.
- Defining business requirements for of authorization and servicing platform modernization (AMP).
- Analyze structured and unstructured data and translate data using statistical, financial machine learning, or business intelligence techniques.
- Implement aligned policy changes, including governance approval, change management and control design.
Required Qualifications
- 3+ Years’ experience in product management, data analytics, strategy, or new product implementation.
- Fluency with data processing languages and tools such as SQL, SAS, Hive.
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and drive business results.
- Ability to leverage industry trends and insights into designing new products, customer features & fraud capabilities
- Strong project management, communication, and interpersonal skills
- Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
- Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
- Ability to build strong relationships across all levels and across organizations.
- Strong ability to influence others and work effectively in a matrix environment.
Preferred Qualifications:
- Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
- Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
- Ability to build strong relationships across all levels and across organizations.
- Strong ability to influence others and work effectively in a matrix environment.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 3+ years experience in product management, data analytics, strategy, or new product implementation.
- Fluency with data processing languages and tools such as SQL, SAS, Hive.
- Proficient analytical and problem-solving skills; ability to analyze data, identify trends, and drive business results.
- Ability to leverage industry trends and insights into designing new products, customer features, and fraud capabilities.
- Strong project management, communication, and interpersonal skills.
- Ability to comprehensively interpret MIS reports to identify fraud risk management opportunities and process issues.
- Ability to build strong relationships across all levels and across organizations and influence in a matrix environment.
- Bachelor's degree in Business, Economics, Sciences, Mathematics, or Engineering-related field.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
