Global Risk & Compliance (“GRC”) independently oversees the company’s compliance, risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.
The product group within Global Financial Crimes Compliance (GFCC) is responsible for building and implementing innovative technology solutions for GRC; owns the vision and roadmap for capabilities, platforms, and modernization efforts.
This is a stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming feature requirements, prioritization, status tracking and reporting, defining process SLAs and controls.
The Sr. Product Manager reports to the Director of Product Management and leads transformation of risk systems, plays a central role in detailing the blueprint, and works in close partnership with stakeholders in Financial Crimes Risk Management (FCRM) American Express Technologies (AET) as well as external experts to arrive at the best design/solution and oversee its execution.
ResponsibilitiesHow will you make an impact in this role?
Communicating the vision to broader stakeholders
Understand and apply new trends and competitive best practices into requirements and team method of work.
Take lead in Roadmap creation and Feature grooming
Translate software product roadmap into minimum viable product iterations.
Clearly articulate the why, what, and how of the product or feature to Product Owners and constituents
Manage the feature backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact
Align on business architectural solutions critical to Feature delivery and tracking them to completion.
Work closely with the Product Owner and Technology team to develop, test, and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.
Support Product Owner in the demonstration of sprint-related or general functionality with external partners and customers, including the and other colleagues.
Employ KPI tracking and reporting post launch to evaluate user satisfaction and future investment.
Minimum Qualifications
5+ years of Product Management experience driving product implementation in an iterative approach.
A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset.
Bachelor’s or master’s degree in information technology, computer science, mathematics, statistics/economics, or other STEM degree.
Experience in large scale Technology Modernization and/or Transformations.
Must have the ability to “connect the dots” between different requirements of different stakeholders.
An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles.
Strong leadership with the ability to influence others through partnerships.
Must possess a growth mindset and creative thinking skills.
Builds empathy with end users knowing that the impacts of their work can be felt across multiple entities.
Strong knowledge of UI/UX development, orchestration, and/or application of decision science in digital workflows
Scaled Agile Framework (SAFe) Agilist Certification is a plus.
Preferred Qualifications
- Product development within a banking or financial services environment
- Financial Crimes business or product experience and related solution acumen
- Experience in Machine Learning model development and deployment into a production environment
- Experience in Generative AI, prompt engineering concepts, and implementation of GENAI production use cases and governance activities
- Experience working in low code/no-code environments
- Ability to evaluate product performance, define KPIs and monitor outcomes
- Experience in evaluating data quality, performing data governance or implementing reporting tools
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5+ years Product Management experience driving product implementation in an iterative approach.
- Bachelor's or master's degree in information technology, computer science, mathematics, statistics/economics, or other STEM degree.
- Experience in large scale Technology Modernization and/or Transformations.
- Experience launching software or services in partnership with engineering teams; high proficiency in prototyping, iterative development, Agile, and SAFe principles.
- Ability to connect requirements across different stakeholders and translate roadmap into MVP iterations.
- Strong knowledge of UI/UX development, orchestration, and/or application of decision science in digital workflows.
- Must be authorized to work in the United States; employer will not sponsor visas for this position.
- Scaled Agile Framework (SAFe) Agilist Certification.
- Product development experience within banking or financial services.
- Financial Crimes business or product experience and related solution acumen.
- Experience in Machine Learning model development and deployment into production.
- Experience in Generative AI, prompt engineering concepts, and implementing GenAI production use cases and governance.
- Experience working in low code/no-code environments.
- Ability to evaluate product performance, define KPIs and monitor outcomes.
- Experience evaluating data quality, performing data governance, or implementing reporting tools.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
