Senior Manager, Revenue Operations

Position Summary

We are seeking an experienced Senior Manager, Revenue Operations to lead the strategy, governance, and enablement of our go-to-market (GTM) operations. This role is pivotal in ensuring that Berkshire Grey’s revenue engine runs efficiently — connecting systems, processes, and people across Sales, Marketing, Customer Success, and Finance.

The ideal candidate brings a mix of strategic operational leadership and hands-on systems expertise, particularly within Salesforce and the broader GTM tech stack. This person will serve as the bridge between business stakeholders and technical vendors — driving clarity, accountability, and continuous improvement across all revenue operations functions.

Key Responsibilities

Systems Ownership & Administration

• Own the overall GTM systems ecosystem, including Salesforce Sales & Service cloud, Conga, Marketo & NetSuite integrations, and related tools.
• Perform moderate, hands-on Salesforce administrative work such as building and maintaining flows, page layouts, validation rules, and dashboards.
• Partner with consultants and vendors for complex development or integrations, ensuring requirements are well-defined and delivered to standard.
• Maintain system governance, data quality, and documentation for all configuration changes.
• Monitor system health, manage user access for internal & external users, and oversee release and deployment cycles.

Commercial Document Management

• Oversee governance and standardization of commercial templates, including SOWs, quotes, and proposal documents.
• Manage templates, clause libraries, version control, and testing prior to release within the CLM tool.
• Collaborate with required teams to ensure commercial documents align with current pricing, terms, and brand standards.
• Support Sales and Deal Desk teams with document workflows, approvals, and compliance.

Enablement, Documentation & Internal Wiki

• Build and maintain an internal GTM Wiki that centralizes process documentation, policies, FAQs, and training materials.
• Develop and deliver training sessions and self-service guides for GTM teams on systems, processes, and tools.
• Maintain clear release notes and communication for relevant system and process updates.

End-User Support & Process Governance

• Manage the RevOps request intake and triage process via Jira (or equivalent), ensuring timely prioritization and resolution.
• Act as first-line business support for Salesforce and GTM tool issues; troubleshoot, resolve, or escalate as needed.
• Establish and enforce governance standards for UAT, change management, and communication of releases.
• Monitor adoption and identify areas where additional training or automation is needed.

Vendor & Consultant Management

• Serve as the primary point of contact for Salesforce and GTM technology vendors and consulting partners.
• Manage project priorities, scope, and deliverables to ensure alignment with business needs.
• Oversee license usage, renewals, and vendor performance metrics.
• Coordinate escalation paths for system issues and ensure vendor SLAs are met.

Reporting, Analytics & Forecasting

• Partner with GTM and Finance leaders to maintain and enhance dashboards for pipeline management, account relations, and customer support.
• Support ad-hoc reporting request from business leaders.
• Ensure reporting consistency and reconciliation between Salesforce, NetSuite, and BI tools.
• Deliver actionable insights and performance metrics to support strategic decision-making.

Qualifications

• 5–10 years of experience in Revenue Operations, Sales Operations, or Business Systems roles, ideally within a B2B technology or SaaS environment.
• Strong hands-on Salesforce experience (Admin or Advanced Admin certification preferred).
• Proven success managing third-party consultants and system integrations.
• Familiarity with CPQ, Conga, and GTM tools such as Marketo, Salesloft, ZoomInfo
• Strong analytical mindset with experience creating dashboards and performance reports.
• Demonstrated ability to translate complex business needs into scalable technical solutions.
• Effective cross-functional collaborator and change leader.

Travel

• Will travel be required? If yes, what % of time: Yes, but less than 10% of the time.

8110-2501BM