Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.
At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle.
You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion).
RESPONSIBILITIES- Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization.
- Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries.
- Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes.
- Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the Enterprise customer segment.
- Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
- Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR.
- Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey.
- Adoption & Usage: Drive focus on adoption and usage to accelerate time-to-value for enterprise accounts, ensuring strong retention and expansion outcomes.
- 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
- 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
- Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
- Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
- Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
- Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
- Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
- Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.
- Our Managers are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!
The annual OTE for this position is $181,000 - $275,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
Skills Required
- 2+ years of direct people management leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
- 6-10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
- Experience working with Financial Services or Healthcare customers, or professional experience in those industries.
- Proven track record coaching teams to manage relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
- Strong communication, negotiation, and presentation skills with the ability to influence at the leadership level.
- Data-driven mindset focused on delivering measurable outcomes and tracking team-wide KPIs.
- Passion for driving customer centricity and collaborating with Sales, Product, Support, Marketing, and executives.
- Ability to recruit, develop, and lead a high-performing team; self-starter who thrives in high-paced, ambiguous environments.
Gong Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gong and has not been reviewed or approved by Gong.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical/dental/vision options and strong employer support for mental health and fertility benefits. Added items like HSA/FSA support and disability coverage further strengthen the overall protection package.
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Leave & Time Off Breadth — Time-off policies are framed as generous, including flexible or unlimited PTO alongside paid holidays and periodic company-wide recharge days. Paid parental leave is also highlighted as meaningful for many life stages.
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Equity Value & Accessibility — Equity is described as a major component of total rewards, with RSUs, refreshers, and an ESPP contributing to upside potential for certain roles and levels. Spot bonuses and commission structures add to the perceived attractiveness of the broader rewards mix in some functions.
Gong Insights
What We Do
We created the Revenue Intelligence category to enable leading revenue teams to get the unfiltered truth about their customer interactions, their deals, and transform the way they go to market.
Why Work With Us
Each department strives to be the best at its craft, yet, we're here to win as a team as well! From our engineers working with the latest in machine learning, to our world-class sales and success teams, we’ve created an inclusive culture where everyone is set up for success.
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