Your Opportunity, Your Team
Senior Manager, Retention Marketing will lead the strategy and development of customer email, and mobile marketing programs to meet customer lifecycle objectives and business goals. You will lead content, marketing and creative strategy and execution for these critical retention-marketing programs.
Where You'll Work
This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA, DE, or NJ. Relocation assistance is not available for this role.
What You'll Do
Develop calendar-driven marketing (email/text/push) programs to guide incremental activity and revenue and support/sustain on going customer relationship at all stages; prospect, new customer, loyal customer.
Links business and marketing needs from across the organization and proposes solutions including but not limited to new email/Push programs, versions, banners etc.
Drive creative best practices utilizing quantitative and qualitative research, coupled with extensive direct and digital marketing experience
Utilize customer behavior data, historic channel performance data and other analytics to improve strategic plans.
Manage financial goals and budgets insuring the program meets/exceeds defined indicators and business/customer goals
Partner with Consumer Analytics & Insights team for strategy reporting and analytics
Communicate promotional email program strategy to cross functional teams including merchandising, planning, ecommerce, programming and others
Partner closely with Content team partners to insure efficiency of processes, and fosters a strong collaborative relationship between the teams
Oversee program management and execution for all direct mail/catalog initiatives Manages catalog/direct mail programs as part of broader, holistic customer contact strategy support retention and loyalty objectives
What You'll Bring
Bachelor Degree in Marketing, Communications, or related field.
7+ years of consumer direct marketing experience
Experience with marketing through multiple channels; email, website, catalog and direct mail.
3+ years' experience managing staff coupled with proven record of ability to develop team.
Strong creative, customer segmentation and analytical experience/background
#LI-ST4
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- Bachelor Degree in Marketing, Communications, or related field
- 7+ years of consumer direct marketing experience
- Experience marketing through multiple channels (email, website, catalog, direct mail)
- 3+ years experience managing staff and developing teams
- Strong creative, customer segmentation and analytical experience/background
- Must reside in PA, DE, or NJ and be able to work hybrid onsite in West Chester, PA several days per month
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
