Contract Type: Full-Time, Permanent
Location: Dubai
JOB OVERVIEW
As a Senior Manager, Regional Partner Relations, you will be a key contributor to the Global Admissions Operations team, providing critical insights and expert support. Your role will focus on identifying and responding to evolving market requirements, monitoring and analyzing competitive trends, resolving complex admissions cases, and managing relationships with agents to ensure high engagement and performance.
KEY RESPONSIBILITIES
Admissions Processing
- Act as the first point of contact for the Global Admissions Operations on all matters related to the designated region.
- Provide expert advice to the Global Admissions Operations on academic credentials or complex cases within the specified region
- Collate information from specified source markets about any developments which may impact the way in which Admissions processes are delivered. Examples may include changes in education systems which might impact transcripts etc, exam timings to anticipate peak periods etc.
- Provides inputs to the training of teams in the Global Admissions Operations to ensure continuous improvement in processing productivity and quality.
- Provide information to the Global Customer Services team as required to enable the prompt resolution of customer complaints or escalation.
Sales Engagement
- Act as the single point of contact for sharing information about changes to the admission/application processes with Regional Sales teams.
- Collate requests for changes to the Admissions processes from the Regional Sales and review these with the Global Admissions Operations to agree on the feasibility and timing of any changes to be made.
- Provide training and guidance to Regional Sales teams on any changes to admissions processes, destination market regulatory requirements, and continually reinforce best practices.
- In conjunction with the Regional Sales team, grow and retain relationships with source market agents in the designated region.
- Ensure that agents within the relevant source markets have the relevant information and knowledge pertaining to Study Group’s admissions processes, and destination market regulator and compliance requirements.
- Undertake regular operational reviews with key agents to identify and suggest process changes, and to identify/share examples of agent best practice.
- Representing Global Admissions in agent meetings and events as required.
- Support the onboarding of new agents and the design/delivery of regular training updates on an ongoing basis.
- Promote the use and benefits of Study Group’s Agent Self-Service portal.
- Provide agent insights to the Global Admissions Operations and Partner Marketing to enable the continuous improvement of admissions processes.
- Act as a point of escalation for Agents on all matters pertaining to admissions, ensuring that agent satisfaction is maintained and always improved
ABOUT YOU
- Master's Degree Preferred.
- Experience of working within an International Admissions environment is preferred.
- Deep knowledge of the regulatory and educational systems for designated region.
- Proven track record in relationship management.
- Experience of working in a complex multi-dimensional matrixed organizational structure to deliver strong business outcomes
- Demonstrable track-record of delivering results in a high-paced and pressurized environment.
- A strong collaborator who develops effective relationships across all parts of Study Group and with key external stakeholders.
- Highly organised and self-motivated; able to prioritise work and work to tight deadlines.
- Excellent written and oral communicator, able to clearly convey complex requirements in an easy-to-understand way.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
What We Do
Study Group is a global leader in preparing students for international academic success and rewarding careers through life-changing learning. We provide education through International Study Centres (ISCs) in collaboration with leading universities. Our pathway programmes provide the language, academic and social skills that students need for university progression and continued success in a global society. Study Group creates new opportunities for students to fulfil their academic or professional goals.
Study Group believes that multicultural learning environments are beneficial for all. We help international students from across the world adjust to life at all our partnering universities, and fulfil their potential
