As the Senior Manager, Quality you are the technical authority for Ooni’s quality management system and supplier management and development programs. continuous product improvement. You will lead the day-to-day functional excellence of the quality team, ensuring that Ooni’s rigorous standards are maintained as we scale. This role will involve designing and implementing operating models and process improvements both at Ooni and with our suppliers. You will act as the primary bridge between Product Development (NPD) and mass production, ensuring "Design for Quality" isn't just a phrase, but a verified reality.
This is an onsite role, working between our office in Shanghai and our Suppliers across China.
What you’ll do:
- Strategy: Set the Quality strategy for Ooni including building connections across the entire Ooni value-stream to gather feedback, inform priorities and provide overall improvement to our processes.
- Team Leadership: Lead and mentor a team of 3, dedicating significant time to their growth and fostering a culture of excellence.
- Process Governance: Design and implement governance standards for product requirements across the entire lifecycle, ensuring process rigor in everything from design validation to field performance monitoring.
- Supplier Strategy Execution: Define and evolve the global supplier quality strategy and audit governance model, acting as the senior escalation point for supplier challenges.
- Advanced Problem Solving: Lead the CAPA framework and root-cause analysis (8D, DMAIC) for complex technical issues that require high-level analytical thinking.
- Cross-Functional Integration: Partner with Engineering, Supply Chain, and Sourcing/Supplier Management to embed quality standards into agreements and production workflows.
- Technical Authority: Serve as a key decision-maker for technical problems where data may be incomplete, balancing day-to-day operations with mid-term functional goals. For functional-wide governance or "unsolvable" conflicts, escalate to and collaborate with the Principal & Director (or higher as needed)
- Quality Systems: Oversee the evolution of the Quality Management System (QMS) and ensure integration with business tools like SAP.
Essential Skills and Experience:
- Leadership: Proven experience in managing and developing technical teams within a fast-paced consumer goods environment.
- Technical Expertise: Significant experience in quality (QMS) and regulatory compliance for consumer appliances or gas/electrical products.
- Problem Solving: Mastery of Quality Tools (8D, Six Sigma, PFMEA, Lean) with a "system-thinking" approach.
- Communication: Ability to summarize complex technical data for executive-level stakeholders and persuade cross-functional partners.
- Operational Agility: Demonstrated ability to think 12 months ahead while maintaining hands-on oversight of manufacturing quality
Desirable Skills and Experience:
- Experience scaling processes for a mid-sized, rapidly growing company.
- Chartered Engineer status or equivalent professional accreditation.
- Experience with risk-assessment methods for products where standards are not yet fully defined.
Why Ooni?
When you join one of our global teams, you’re joining a dedicated group of do-ers who value Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values and are proud of what we’ve built here. As a member of our team, you will also receive the following:
- Work for an employer that cares about your well-being!
- 4300 CNY every year to spend on your passion – whatever that may be.
- 20 days of paid time off per year plus Public Holidays
- Access to an employee assistance programme which includes on demand coaching.
- We believe in giving back to our communities, which is why we offer every team member five paid volunteer days each year to support causes they care about.
Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive, and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at [email protected].
Skills Required
- Proven experience managing and developing technical teams in a fast-paced consumer goods environment
- Significant experience with quality management systems and regulatory compliance for consumer appliances or gas/electrical products
- Mastery of quality tools including 8D, Six Sigma, PFMEA, and Lean
- System-thinking approach to complex technical problem solving
- Ability to summarize complex technical data for executive-level stakeholders
- Ability to persuade and collaborate with cross-functional partners
- Ability to plan strategically while maintaining hands-on oversight of manufacturing quality
- Experience scaling processes for a mid-sized, rapidly growing company
- Chartered Engineer status or equivalent professional accreditation
- Experience with risk-assessment methods for products where standards are not yet fully defined
Ooni Pizza Ovens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ooni Pizza Ovens and has not been reviewed or approved by Ooni Pizza Ovens.
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Leave & Time Off Breadth — Time off is positioned as unusually generous, including 35 days of paid holiday and a five-week sabbatical after five years of service. Volunteer days are also included, reinforcing a broad time-off offering beyond standard PTO.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, and vision coverage characterized as fully covered for employees in some U.S. listings. Mental-health support and EAP-style services are also framed as part of the overall health and wellbeing support.
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Retirement Support — Retirement benefits are presented as competitive, including a 401(k) with a 6% company match for U.S. roles and references to enhanced pension contributions in other regions. This mix suggests deliberate support for long-term financial benefits alongside immediate perks.
Ooni Pizza Ovens Insights
What We Do
Why we do what we do? Because everyone deserves great pizza, that’s why. It’s a simple idea, but a noble cause that’s behind everything we do at Ooni. We’re working our wee socks off and won’t rest until there’s an Ooni pizza oven in the backyard of every person everywhere. What we do: We design, make and sell AMAZING pizza ovens. They’re so AMAZING that lower-case adjectives just don’t do them justice. Right now, we sell our pizza ovens all over the world. Hot and fast is how you cook truly great pizza, and- all of our models get hot as hell (that’s 932°F/500°C last time we checked) and cook incredible pizza in only 60 seconds. Before Ooni, if you wanted pizza that good, you had to go to a restaurant or spend thousands on a traditional pizza oven. Not anymore, friends. Work with us: We have a 300-plus-strong multi-national team who are busy designing, selling, branding, internet-ing, events-ing, supporting, marketing, welding, shipping, financing, photographing and dancing (probably) to make magic happen. Ooni is a beautiful machine that grows and learns every day, and it’s really freaking amazing to be a part of it all.
Why Work With Us
Our Impact: We care about building a business for good and paying it forward, too. We’re a kind business filled with kind people. We donate 1% of every sale to carefully chosen social and environmental causes, and we’re a member of 1% for the Planet, who can totally vouch for us. Go to YouTube and search “We are Ooni.” for more.
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