Senior Manager, Quality Assurance (IC)- 12 Months Contract

Position Summary...This role is placed within the Walmart Brands Quality team and must be both strategic and tactical in order to set the quality expectations for Walmart Brands products, translating the customer expectations into clear product standards, supplier requirements, and scalable testing programs that protect brand trust and accelerate speed to shelf.

 

What you'll do...

Develop and execute end-to-end quality strategies for assigned product categories, translating customer expectations and enterprise objectives into clear quality standards for the business. Champion continuous improvement and innovation by leveraging industry-leading practices and driving initiatives that enhance quality performance, efficiency, and speed to market. Set the quality standards for new and existing items by selecting ensuring test methods and specifications are risk-based and aligned to customer expectations. Establish and lead quality performance governance, leveraging customer feedback, supplier performance metrics, and quality indicators to drive business reviews and inform decision-making to lead category-level improvement roadmaps Lead the resolution of complex quality challenges by driving root-cause analysis, corrective and preventive actions (CAPA), and sustainable solutions that address issues across products, suppliers, and processes. Serve as a trusted quality advisor to Product, Brand, and Sourcing partners—clarifying expectations, providing data-driven recommendations, embedding customer expectations and quality into key milestones from concept to launch. Drive supplier quality excellence programs with stakeholders by establishing clear expectations, capability building initiatives, performance standards, and risk-based accountability models that improve long-term outcomes. Lead quality readiness and risk management for product launches by ensuring appropriate validation strategies are completed at the right milestones, results are interpreted with sound judgment, and risks are proactively addressed before commercialization.

Qualifications

• Undergraduate degree in a relevant discipline (e.g., chemistry, biology, engineering, or related field to food, consumer packaged goods or general merchandise).
• 10+ years of quality assurance experience within retail/consumer products, with demonstrated ownership of quality programs, supplier performance, and customer experience outcomes
• Strong foundation in preventive quality systems (GMPs, CAPA, risk assessment) and continuous improvement methodologies
• Proven ability to operate in a fast-paced, customer-centric environment while balancing business priorities with quality risk
• Strong analytical, Ai usage and critical-thinking skills; able to translate testing, supplier, and customer data into insights, priorities, and clear recommendations
• Executive-ready communication and stakeholder management skills to influence decisions across Product, Brand, and Sourcing—often without direct authority
• Strong relationship-building skills with associates, suppliers, and third-party service providers to drive accountability and sustained performance
• Strong proficiency with quality data and digital tools (Excel, Power BI, Ai tools) to build dashboards, automate reporting, and enable proactive risk management

Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada

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