Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A fantastic opportunity has presented itself for a Senior Manager Quality and Governance to General Manager Field Safety, Quality & Work Practices.
A bit about your role
As the Senior Manager, Quality and Governance, you will lead the ownership and continuous evolution of governance frameworks and management systems that underpin quality, consistency, and operational excellence across Field Services. You will ensure policies, standards, and controls are thoughtfully designed, aligned to enterprise and regulatory expectations, and embedded in a way that is practical and scalable.
You will bring structure and clarity to complex environments by overseeing assurance activities, monitoring compliance, and guiding the organisation in responding to emerging risks and shifting priorities. Through insightful performance reporting and trend analysis, you will create visibility of system effectiveness and help shape improvement initiatives that enhance both quality and operational outcomes.
Working closely with Field Services leaders and cross-functional partners, you will foster consistency in how governance is applied, supporting teams to operate with confidence and alignment. Your leadership will help embed a culture of accountability, continuous improvement, and disciplined execution across the business.
A bit about you
You are a thoughtful and experienced leader with deep expertise in governance, quality management systems, and risk within complex operational environments. You bring a strong understanding of regulatory frameworks and have a proven ability to design, implement, and uplift governance structures in ways that are both effective and practical.
With your collaborative and inclusive approach, you build trusted relationships across all levels, creating alignment and clarity in how frameworks and processes are applied. You communicate with confidence and care, helping others navigate complexity while staying focused on outcomes that matter most.
You are naturally curious and improvement-focused, with the ability to connect strategy to execution in a meaningful way. Your considered, people-centred approach ensures you deliver sustainable improvements that strengthen quality, performance, and consistency across nbn’s Field Services.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a permanent opportunity and applications for this role will close at midnight on the 19th of June.
To be eligible for this role, you must have full working rights in Australia.
Skills Required
- Extensive experience in governance, quality management systems and risk within complex operational environments.
- Strong understanding of relevant regulatory frameworks and compliance requirements.
- Proven ability to design, implement and uplift governance frameworks and management systems.
- Experience overseeing assurance activities, compliance monitoring, and corrective actions.
- Experience in performance reporting, trend analysis, and driving improvement initiatives.
- Demonstrated leadership and stakeholder management collaborating across senior leaders and cross-functional teams.
- Full working rights in Australia.
What We Do
NBN Co runs the nbn® network, helping providers deliver reliable, fast, resilient and secure broadband. Social media community guidelines: We know that many Australians will have questions and comments about the nbn® network, and we encourage feedback, commentary, and discussion that’s calm, constructive, and considerate. We expect that anyone wanting to share their opinion on our social channels will ensure that their comments are relevant and respectful to everyone in the community, and adhere to our community guidelines. These guidelines assist us in identifying any comments that may need to be moderated or removed. The types of opinions or comments that will not be tolerated within our community include content that is: 1. False, inaccurate or misleading 2. Abusive or threatening, or causes injury or harm to any person 3. Offensive or sexually explicit 4. Racist, sexist, homophobic, transphobic, hateful or discriminatory against any religion, age, ethnicity, or disability or other protected attribute. 5. Illegal, unlawful or defamatory 6. Trolling, deliberate disruption of discussion, or posts that will not further the discussion positively 7. Consistent misrepresentation of nbn or the nbn® network 8. Information that identifies or directs abuse at an nbn personnel 9. Information that identifies another individual or discusses their personal circumstances 10. Any personal attack on the author of content, and other readers/community members 11. An infringement of any third party’s rights, including intellectual property 12. Spam 13. Solicitation 14. Any computer viruses or another potentially damaging computer program or file 15. Link baiting nbn does not condone, endorse or approve any content posted on our social channels that violates these guidelines.
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