Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Why would you love this job?
In this role, you will own the design, implementation, and adoption of our Quote-to-Cash (QTC) systems. You will collaborate closely with cross-functional teams including sales, finance, and product to ensure seamless integration and alignment of CPQ systems (DealHub) with our overall business strategy.
This role reports to the Director of GTM Systems & Data, part of the larger GTM Strategy and Operations team at Redis. GTM Strategy and Operations works hand-in-hand with departments across the company, ensuring our go-to-market strategies are effective, efficient, and scalable. In this context, you'll play an integral part in refining internal user and customer experiences, spearheading process automation, and fostering a collaborative team environment.
What you’ll do:
- Collaborate with GTM Strategy & Operations leadership to maintain the roadmap for the CPQ ecosystem in alignment with sales strategy and stakeholder requirements
- Work with cross-functional stakeholders to identify requirements and propose workflow improvements
- Configure and administer CPQ software (DealHub) in alignment with corporate goals
- Drive adoption of CPQ software, maximizing ROI by making product strategy tangible for our sales teams and developing effective enablement content
- Transform more complex business requirements into actionable project components for execution by Sales/BizApps dev team
- Work closely with GTM Systems colleagues to design solutions that meet diverse business needs
- Audit existing user experience and workflows across ecosystem in order to understand and propose improvements
- Analyze and interpret sales data to drive decisions and strategies
- Keep stakeholders informed on active projects through asynchronous communication and live, virtual check ins
- Decrease ramp time for new employees by optimizing our tools provisioning and onboarding processes
What will you need to have?
- 3+ years experience managing, implementing, and/or supporting CPQ tool, esp DealHub
- 3+ years experience in a role where you owned/made significant contributions to a product roadmap/strategy for 1+ GTM system
- 5+ years experience in a role related to Salesforce/business systems administration
- Strong understanding of quote-to-cash processes and product pricing strategies
- Customer-centric attitude and ability to empathize with your users, paired with excellent communication skills
- Ability to work effectively with executives, sales leaders, and sales organizations
- Quick learner with proven ability to pick up new technologies
- Ability to lead complex work streams across the organization, driving decisions and timelines with urgency
- Experience translating business requirements from a broad spectrum of stakeholders into technical requirements that can be executed by technical resources (i.e. Salesforce architect or developer)
- Experience with current Project Management techniques and tools (i.e. Jira)
Extra great if you have:
- Experience with PLG/PLS, on-demand, and/or Cloud business models
- Experience as a consultant, especially in a customer-facing and/or technical role
- Understanding of CRM reporting, user management, automation, and system architecture
- Relevant Salesforce or similar certifications that emphasize systems strategy and implementation
- Familiarity with different platforms within the Salesforce ecosystem (i.e. forecasting, data visualization, CLM, data orchestration, sales engagement, call recording/coaching, data vendors, surge & intent)
#LI-Remote
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
What We Do
As the home of Redis, the world’s most popular in-memory database, we are the commercial provider of Redis Enterprise, which delivers superior performance, unmatched reliability, and the best total cost of ownership. Redis Enterprise allows teams to build performance, scalability, speed, and simplicity into their applications.
Why Work With Us
We offer the opportunity for all employees to succeed, grow, develop, and deliver on their personal goals. We believe everyone can assume leadership roles over their projects and value teamwork. We also like to live well, and offer weekly Happy Hours, teambuilding events, birthday and cultural celebrations, a competitive salary, and much more!
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