We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Responsible for leading delivery and execution within Plan Sponsor Services (PSS) for Government Programs, with a focus on Enrollment, Billing, and Correspondence capabilities. This role manages cross-functional teams operating within a Scaled Agile Framework (SAFe) to deliver compliant, scalable, and efficient technology solutions that support business operations and enhance member experience.
Partners closely with business and technology stakeholders to translate strategic priorities into actionable plans and ensure successful execution of initiatives impacting enrollment, billing or correspondence related systems.
Delivery & Execution
Performs or supports various roles within a scrum team, such as Product Owner or Lead Analyst
Leads delivery of complex initiatives within a SAFe environment, ensuring alignment with business priorities and regulatory requirements
Translates strategic objectives into actionable plans, user stories, and delivery roadmaps
Manages program execution, including timelines, risks, dependencies, and issue resolution
Coordinates across upstream and downstream systems to ensure end-to-end delivery outcomes
People Leadership
Manages and develops a team of direct and indirect reports
Provides coaching, guidance, and performance management to drive team effectiveness
Fosters a culture of accountability, collaboration, and continuous improvement
Supports career development and skill growth across team members
Operational Support & Continuous Improvement
Oversees day-to-day system support activities, including issue triage, defect management, and production support coordination
Identifies process inefficiencies and drives improvements across enrollment, billing, and correspondence workflows
Ensures adherence to operational processes, including release management and change governance
Supports implementation and configuration activities in coordination with engineering teams
Stakeholder & Cross-Functional Collaboration
Partners with business teams, product owners, analysts, and technology teams to align on requirements and priorities
Communicates status, risks, and outcomes to stakeholders in a timely and transparent manner
Facilitates cross-team coordination to resolve dependencies and drive decision-making
Supports integration of vendor or third-party solutions as needed
Required Qualifications
Leadership & Delivery
5+ years of experience leading teams or major initiatives, including direct or matrixed team members
Demonstrated ability to deliver complex projects in Agile or SAFe environments
Domain Expertise
Knowledge of Government Program processes, particularly Enrollment, Billing, and/or Correspondence
Familiarity with State and Federal regulations and operational requirements
Technical & Operational Experience
Experience with application development lifecycle, system implementations, and release processes
Ability to work across business and IT teams to deliver solutions
Core Capabilities
Strong problem-solving and analytical skills
Effective stakeholder communication and collaboration
Program and project management capabilities
Ability to drive execution and manage competing priorities
Preferred Qualifications
Experience within Plan Sponsor Services or Government Programs operations
Experience supporting Enrollment, Billing, or Correspondence platforms
Familiarity with Oracle databases and/or PL/SQL
Experience working with vendor platforms or system integrations
Background in operations, reporting, or correspondence processes
Education
Bachelor’s degree or equivalent combination of education and experience
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience leading teams or major initiatives, including direct or matrixed team members
- Demonstrated ability to deliver complex projects in Agile or SAFe environments
- Knowledge of Government Program processes, particularly Enrollment, Billing, and/or Correspondence
- Familiarity with State and Federal regulations and operational requirements
- Experience with application development lifecycle, system implementations, and release processes
- Ability to work across business and IT teams to deliver solutions
- Strong problem-solving and analytical skills
- Effective stakeholder communication and collaboration
- Program and project management capabilities
- Ability to drive execution and manage competing priorities
- Bachelor's degree or equivalent combination of education and experience
- Experience within Plan Sponsor Services or Government Programs operations
- Experience supporting Enrollment, Billing, or Correspondence platforms
- Familiarity with Oracle databases and/or PL/SQL
- Experience working with vendor platforms or system integrations
- Background in operations, reporting, or correspondence processes
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
