Senior Manager, Program Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Manager, Program Manager

We want you to bring your techie skills to our agile environment as we move from revolutionizing the web to redefining the mobile travel experience. From the client-facing web solutions, credit card processing, fraud scoring and booking functions, there is no shortage of technical innovation.

Currently, we’re seeking a results-oriented Senior Manager, Technical Program Manager to collaborate with a group of like-minded software professionals, designers, architects and product experts to help build new and innovative features for our travel platform. You will be part of a team responsible for the design and delivery of initiatives that improve/expand the system architecture, drive efficiency and automation and build technically sound solutions. You will play an active role in all aspects of Agile software development.

Do you want to make an impact? Would you like to see your work affect people's travel choices in real time? Are you passionate and dedicated to the mission? 

In this role, you will:

• Independently run the medium to large, complex technical projects, or assist in the management of these projects.
• Coordinate work performed by development staff and internal customers and/or partners, including defining project requirements, performing feasibility and needs and/or impact assessments.
• Develop detailed project plans and manage all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.
• Run the agile ceremonies as a scrum master and run the development process in conjunction with several internal stakeholders and the development team.
• Ensure project portfolio data and key attributes, e.g. estimates, assignments, and tasks are current and relevant, including regular reporting to and sync-ups with internal product, portfolio, and engineering teams.
• Drive and communicate issues, deliverables, key project milestones across functional areas.
• Direct the activities of team members, including team members from a variety of functions.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
•  Project Execution: Oversee medium to large program related activities and is accountable for the success, execution, and final delivery of the program and work products. 
• Manage Project Scope: Obtain senior management approval for the program by presenting the program scope. Oversee regular project status/quality meetings and reports. 
• Address Program Issues: Keep management and key stakeholders well informed on a timely basis on project or program progress, status, and/or concerns for each assignment. Review project metrics and facilitate project scorecard development to ensure enterprise-wide program success.
• Program Communication: Develop program communication plans and demonstrates effective communication to the executive management team, project team(s), and stakeholders. 
• Cultivate Relationships: Cultivate business partner and project team relationships and help manage expectations, providing excellent customer service. Establish alliances with other departments by recognizing dependencies in order to assess potential partnership and commitment to the program.
• Project Leadership: Provide vision, strategic leadership, governance and support to the Project Management Team through competent and professional services including guidance, coaching, and counseling.

Experience and qualifications:

• Bachelor’s degree required within the field of engineering or other technical related discipline.
• 5-7 years of relevant experience supporting software development.
• Previous experience working in an agile development environment using one or more proven methodologies.
• 5-7 years of Program Management (very large initiatives with multiple Project Managers) OR 6-10 years of Project Management experience.
• Must have: CSM certification 
• 3+ years of hands on Agile experience.
• Experience in software development preferred.
• Extensive experience managing multiple complex simultaneous projects involving cross-functional project teams within budgetary and schedule constraints.
• Excellent technical knowledge and an understanding of the product lifecycle. 
• Great organizational skills and a high level of oral/written communication skills.
• Ability to creatively solve challenging business/technology problems.
• Ability to prioritize workload across multiple projects simultaneously and be comfortable working in a dynamic environment.
• Ability to work with cross functional teams to deliver the implementation of new features as well as resolve operational issues.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.