The Role
Leads end-to-end international product onboarding for Coupang’s Jiku business in Taiwan. Oversees catalog quality, including images, content, titles, translations, AI-assisted translation workflows, SLAs, and operational metrics. Manages cross-functional collaboration across business, product, catalog, and compliance teams; leads people and processes; proactively resolves issues and prevents escalations.
Summary Generated by Built In
Please make sure to apply with your Coupang e-mail address.
Senior Manager, Program Management
What You Will Do
- Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.
- Ensure quality of catalog onboarding (images, content, titles, translations).
- Manage SLAs and operational metrics.
- Work with multiple stakeholders: Jiku business team, Jiku product team, catalog product team, and compliance stakeholders (e.g., PCO team).
- Oversee AI-assisted translation quality and prevent escalations.
- Identify problems and fix them proactively.
Basic Qualifications
- People leadership and team management.
- Operational process management.
- Stakeholder management across cross-functional teams.
- Understanding of catalog onboarding (content, images, titles, translation workflows).
- Ability to manage and collaborate with technology/product teams (though not required to be deeply technical).
Preferred Qualifications
- Experience with international product onboarding.
- Familiarity with compliance requirements for international/cross-border products.
- Experience managing AI-assisted workflows or translation quality.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Skills Required
- People leadership and team management
- Operational process management
- Stakeholder management across cross-functional teams
- Understanding of catalog onboarding, including content, images, titles, and translation workflows
- Ability to manage and collaborate with technology and product teams
- Experience with international product onboarding
- Familiarity with compliance requirements for international or cross-border products
- Experience managing AI-assisted workflows or translation quality
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The Company
What We Do
Coupang is a U.S. technology and global commerce company founded in 2010, operating online retail and cross-border commerce, restaurant delivery, video streaming, and fintech/payment services. Through brands including Coupang, Eats, Play, Rocket Now, and Farfetch, it uses technology, logistics, and fulfillment infrastructure to serve millions of customers in Korea, Taiwan, the United States, and more than 190 countries and territories worldwide.
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