Senior Manager, Product Payment Platforms

Role Responsibilities

You will contribute to the transformation of Western Union’s ecosystem by incorporating lessons learned from incidents, improving platform performance, and advancing us toward a more modern, future‑ready architecture. Your work will help deliver compliant, seamless, and cost‑effective payment experiences across channels and regions. This role is key to building a best‑in‑class remittance payments platform and enabling global money movement at scale.

Product Ownership & Execution

• Own one or more payment platform capabilities across their full lifecycle, from discovery and solution design to development, testing, launch, and ongoing optimization.

• Develop and maintain product roadmaps, making priority decisions grounded in business value, customer impact, and operational needs.

• Serve as a steward of platform investment by monitoring performance, identifying risks, and managing total cost of ownership.

• Translate business and technical requirements into clear product specifications and work closely with engineering, architecture, operations, and compliance partners.

Platform Strategy & Continuous Improvement

• Drive platform resilience and reliability by leveraging insights from incidents, escalations, and operational data.

• Shape strategic initiatives that improve scalability, performance, and compliance across the payments ecosystem.

• Analyze industry trends and market dynamics to ensure Western Union remains competitive and innovative.

Cross‑Functional Leadership

• Build strong relationships with engineering, operations, compliance, data, and commercial teams to execute product initiatives effectively.

• Refine and reinforce agile and end‑to‑end product development practices within the product domain.

• Educate internal stakeholders on product vision, roadmap, platform capabilities, and desired future state.

Metrics, Reporting & Communication

• Create and communicate KPI/OKR dashboards and executive‑ready reporting.

• Clearly articulate product decisions, tradeoffs, and rationales to technical and non‑technical audiences.

• Support change management by preparing teams for new releases, processes, or capability enhancements.

Culture & Innovation

• Model Western Union’s values around engagement, inclusion, customer focus, and collaboration.

• Act as a champion of innovation identifying opportunities to pilot new approaches, tools, or technologies.

Role Requirements

• 7+ years of experience of product management experience in Financial Services, preferably payments or a related technical domain.

• Undergraduate degree in business, engineering, computer science, or equivalent practical experience.

• Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails

• Drive platform scalability and reliability, ensuring uptime, resiliency, and regulatory compliance.

• Monitor and improve KPIs such as authorization rates, transaction success rates, settlement speed, and processing costs.

• Work closely with Compliance, Risk, Operations, Finance, and regional business teams to ensure infrastructure aligns with local regulations and business priorities.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. 

BENEFITS AND OTHER DETAILS

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life 
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Medical, Dental and Life Insurance  

• Tuition Assistance Program  

• Parental Leave  

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program “Game Changers”  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  

• 401K plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

Salary

The base salary range is $150,000 - $175,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance.  

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.