Senior Manager, Product Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly qualified, dynamic, and experienced individual to join the Debit Processing Service (DPS) Operations team as Product Operations Manager. This role will focus on building data and riving and implementing business and customer insights with the objective of improving data driven decisions, productivity, and customer satisfaction.

The ideal candidate will have a strong background in product operations, and a proven record of accomplishment. This role will report to VP, DPS Operations

Key Responsibilities

• Data Insights Design and Implementation:
  • Develop and implement business and market insights to drive data-driven decisions.
• Best Practices Advocacy:
  • Promote best practices in data instrumentation and ensure adherence to industry standards.
• Reporting:
  • Prepare weekly, monthly, and quarterly reports to provide actionable insights and support the decision-making process.
  • Prepare team and executive level reports to inform operational health and performance.
• Automation:
  • Identify and implement opportunities to automate data correlation processes, enhancing efficiency and visibility.
• Cross-functional Collaboration:
  • Interface with product management, technology, commercialization, client services and other departments to identify and address areas of need to accelerate drive data-driven decisions.
• Stakeholder Engagement:
  • Communicate effectively with stakeholders to ensure alignment and support for operational initiatives.
• Continuous Improvement:
  • Foster a culture of continuous improvement by encouraging innovation and staying abreast of industry best practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• A data-driven mindset, healthy skepticism, with strong analytical skills and a deep curiosity about company data, demonstrated by your ability to derive actionable insights based on data analysis.
• Proven experience in a product operations or data analysis role.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software (e.g., SQL, Python, Excel).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Strong cross-functional background partnering with product, sales, product, technology, and client services teams.
• Strong organizational skills and attention to detail.
• Experience in the technology, payments or software industry.
• Knowledge of industry best practices in data intelligence and market insights.
• Familiarity with agile methodologies and frameworks

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 135,200 to 172,00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.