Some of what you will do:
Senior Manager, Product Management in this position will be redefining Staples.ca customer’s shopping experience by leading and managing transformation in areas of Traffic, Browse and Navigation Experience, Product and Collection pages, Shopping tools and recommendation engine.This role will have team of Product Managers, and access to Developers and QA team to conceptualize and implement solutions, technology and processes to support the vision. This involves working every day with business and technical teams and develop a commercially viable product roadmap. This position primarily focuses on providing product functional and technical guidance, vision for innovative and scalable experience solutions, and continuous monitoring of key performance metrics associated with the portfolio. Lead the identification, prioritization, and delivery of AI-enabled product capabilities that improve customer experience, personalization, search, recommendations, operational efficiency, and business outcome.
Specifically, You Will:
Product Strategy & Execution Experience
Lead and optimize Staples.ca’s top-of-funnel customer experience, including browse, navigation, and discovery.
Partner with business and technology teams to deliver scalable, cost-effective solutions that improve customer experience.
Streamline eCommerce processes by identifying inefficiencies and applying technology-driven improvements.
Own and evolve the product roadmap to strengthen Staples Canada’s digital experience leadership.
Translate AI opportunities into product strategy, roadmap priorities, business cases, and measurable outcomes.
Act as the bridge between business and technical teams to solve complex problems and align on execution.
Communicate product direction, progress, and outcomes to executive and peer stakeholders.
Product Management
Oversee day-to-day product operations to ensure priorities and customer needs are met.
Prioritize initiatives and develop business cases to support investment decisions.
Lead cross-functional teams to deliver projects on time and within budget.
Build strong stakeholder relationships through effective communication, collaboration, and negotiation.
Provide clear, regular updates to executive stakeholders through presentations and written communication.
Monitor industry trends, identify market opportunities, and recommend enhancements to the product portfolio.
PHYSICAL DEMANDS / WORKING CONDITIONS:
Office Environment (Hybrid working model, working from home and the office)
Occasional travel required approximately 5% of the time.
Some of what you need:
Ability to lead and inspire direct/indirect reports ( up to 5) to deliver enterprise class
5+ Experience with product road-mapping tools, AI tools, Microsoft products
Strong analytical, data-driven decision making and problem-solving skills
Experience launching or managing AI/ML-enabled digital product capabilities, such as search, recommendations, personalization, or generative AI experiences
Ability to navigate large organizations and develop strong business partner relationships
Outstanding influencing, communication and presentation skills
Experience with both Agile and Scrum from a Product Owner Perspective
Demonstrated success in working within cross functional teams and effective project
management and analytical/decision-making skills
BS/BA degree or equivalent (MBA an asset) CSPO/Agile certification an asset
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…
About Us
Skills Required
- Lead and inspire direct/indirect reports (up to 5)
- 5+ years experience with product road-mapping tools, AI tools, Microsoft products
- Strong analytical, data-driven decision making and problem-solving skills
- Experience launching or managing AI/ML-enabled digital product capabilities (search, recommendations, personalization, generative AI)
- Ability to navigate large organizations and develop strong business partner relationships
- Outstanding influencing, communication and presentation skills
- Experience with both Agile and Scrum from a Product Owner perspective
- Demonstrated success working within cross-functional teams and project management
- BS/BA degree or equivalent
- MBA
- CSPO/Agile certification
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
