Principal Business Analyst, Digital Solutions

Principal Business Analyst, Digital Solutions

The Role

Within Fidelity, our Digital Solutions Business Analysts are pivotal in partnering with business sponsors, co-leading key initiatives and translating customer and business needs into actionable solutions that deliver tangible value for our customers across digital experiences. This analyst will play a key role in Digital Channels Governance, ensuring consistent customer experiences across web and mobile applications & delivering value to our customers and business through governance and standards by:

• Understanding how the customer interacts with Fidelity’s digital experiences and the tasks they need to complete.

• Facilitating Channel Governance forums to ensure adherence to standards and alignment across stakeholders.

• Partnering with teams to improve messaging creation and governance processes across Fidelity.com and Flagship Mobile.

• Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences.

The Expertise and Skills you Bring

• Bachelor's degree required.

• 8+ years of business analysis experience (or Masters with 6+ years of experience), including experience with successful development and delivery of digital solutions.

• Experience in digital product management, governance processes, experimentation, and applying data-driven outcomes.

• Ability to communicate and collaborate effectively across multiple teams and stakeholders to clearly articulate requirements, facilitate discussions, manage expectations, and ensure alignment.

• Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.

• Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.

• Familiarity with digital adoption platforms (e.g. Pendo) preferred.

• Familiarity with tools like JIRA, Confluence for mapping user requirements, process maps and analysis documentation. Able to identify and document dependencies across cross functional teams.

The Team

Digital Solutions members are passionate about bringing together people, process, and technology to serve our growing customer base. DS&S members share a set of core product management and analytical skills, along with differentiating skills that are suited to the product to which they are aligned. This role will support the Digital Channels Governance mission to empower teams to create consistent customer experiences across web and mobile that align to business priorities, ensure adherence to standards, and promote efficiency and scale by leveraging reuse! As a member of the Digital Solutions team, you will be part of a dynamic community of product professionals. You will receive ongoing coaching, training, and development opportunities to improve your skills and expand.

Note: Fidelity is not providing immigration sponsorship for this position

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.