Job Description:
Build the Future of Commercial Banking and Payments
CSI is seeking an experienced Senior Product Manager to lead the strategy, roadmap, and delivery of innovative Commercial Suite and payment solutions that help community banks better serve business customers. This is a highly visible product leadership role focused on commercial banking, payments, embedded finance, card-based solutions, treasury workflows, and API-driven financial technology. You will partner closely with Engineering, Architecture, Operations, Compliance, Sales, and customer-facing teams to transform complex banking challenges into scalable, modern product experiences.
If you're passionate about commercial payments, commercial banking technology, card products, and building solutions that deliver measurable value to financial institutions, we'd love to hear from you.
What You'll Do
Product Strategy & Roadmap
- Own and execute the product roadmap for CSI's Commercial Suite portfolio.
- Identify unmet needs across community banks and commercial customers and translate them into scalable product capabilities.
- Define product requirements supporting commercial payments, treasury services, card products, and embedded finance solutions.
- Evaluate customer feedback, industry trends, and emerging technologies to drive product priorities.
- Develop business cases, ROI analyses, pricing recommendations, and success metrics.
- Manage products throughout the entire lifecycle, from discovery and prioritization through launch, adoption, and optimization.
Commercial Banking & Payments
- Define product experiences that connect commercial banking, payments, treasury, and card workflows.
- Build capabilities supporting spend controls, reporting, account administration, virtual cards, and lifecycle management.
- Partner with Operations and Technology teams to modernize legacy banking workflows through API-driven and automation-focused solutions.
- Ensure effective integrations across core banking, digital banking, treasury management, payment, and fintech platforms.
- Create detailed user stories, acceptance criteria, requirements, and customer journeys.
API & Platform Product Management
- Work closely with Engineering and Architecture teams to define technical requirements and scalable solutions.
- Define integration strategies and end-to-end customer experiences across CSI, partner, and third-party platforms.
- Partner with technical teams on API requirements, documentation, testing expectations, and implementation strategies.
- Balance customer-specific requests with reusable capabilities that can benefit CSI's broader client base.
Customer & Market Engagement
- Engage directly with customers, prospects, and industry stakeholders to understand business challenges and validate product direction.
- Lead discovery sessions and requirements discussions with community banks.
- Support product demonstrations, strategic customer engagements, conferences, and industry events.
- Partner with Sales and Product Marketing on messaging, positioning, and go-to-market activities.
- Monitor commercial payments, cards, treasury, and banking technology trends to identify growth opportunities.
Operational Excellence
- Partner with Operations, Risk, Compliance, and Support teams to ensure product readiness and scalability.
- Incorporate compliance, fraud prevention, risk, and operational requirements into product design.
- Maintain product documentation, roadmap artifacts, and strategic planning materials.
- Support successful product launches, adoption initiatives, and ongoing enhancements.
What You'll Bring
Required Qualifications
- 7+ years of Product Management experience within payments, commercial banking, fintech, card issuing, embedded finance, or related financial technology environments.
- Experience owning and delivering financial technology products from concept through launch and ongoing optimization.
- Strong understanding of commercial banking and commercial payment workflows.
- Experience defining and delivering API-based banking, payment, or card solutions.
- Experience partnering closely with Engineering and Architecture teams on technical product initiatives.
- Strong analytical, communication, prioritization, and stakeholder management skills.
- Experience translating complex business requirements into product capabilities, user stories, and customer experiences.
- Experience with commercial cards, virtual cards, spend controls, and card lifecycle management.
Preferred Qualifications
- Experience integrating fintech products with core banking, digital banking, treasury, or payment platforms.
- Experience supporting payment modernization and digital transformation initiatives.
- Familiarity with embedded finance products and platform partnerships.
- Experience with API validation tools and modern product management platforms.
- Community banking industry experience.
- Product management certifications or equivalent formal product training.
Travel: Up to 20-25% as needed for customer meetings, conferences, partner engagements, and CSI events.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Skills Required
- 10+ years of professional experience in Product Management, Payments, Financial Services, or related industries
- Bachelor's degree or equivalent combination of education and experience
- Experience leading Product Management teams and developing high-performing product organizations
- Experience defining product strategies, roadmaps, feature prioritization, and lifecycle management
- Experience leading complex payments or financial technology initiatives from concept through execution
- Strong people leadership experience, including coaching, performance management, and talent development
- Deep expertise in Commercial Cards, Prepaid Cards, Secured Cards, card issuing platforms, card program management, and payment networks
- Hands-on Commercial Card product management experience
- Understanding of commercial payment workflows, spend controls, card program administration, virtual card capabilities, card lifecycle management, and card network rules
- Experience supporting or managing Prepaid Card and Secured Card programs
- Knowledge of card network compliance, fraud prevention, risk management, and regulatory and operational requirements
- Experience navigating customer escalations and complex operational challenges
- Strong market research, competitive analysis, business case, pricing model, and financial analysis capabilities
- Strong executive communication and stakeholder management skills
- Experience working directly with banks, credit unions, fintechs, or financial institutions
- Ability to build trusted customer and stakeholder relationships and manage complex customer situations
- Experience working in Agile environments
- Ability to collaborate with technical teams, Product Owners, Engineering, and Architecture
- Pragmatic Institute Certification Level II or higher
- Experience with payment modernization or digital transformation initiatives
- Community bank or credit union industry experience
- Experience with card processing platforms and payment ecosystem integrations
- Understanding of emerging digital payments and embedded finance trends
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
