CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
We are seeking a Senior Manager of Product Lifecycle Management to help enhance and optimize our order-to-report processes for laboratory testing services, driving customer satisfaction and operational efficiency.
Reporting to the Senior Director of Product Lifecycle Management and Digital Products, you will be responsible for driving improvements across the end-to-end order-to-report lifecycle, including test ordering, specimen collection, laboratory processing, customer notifications, and reporting. Your work will directly support our mission to improve transplant patient outcomes through better customer and operational experiences.
Key Responsibilities
Product & Process Execution
- Drive the execution of product and process improvements across the order-to-report lifecycle, ensuring alignment with defined business objectives and customer needs.
- Partner with senior product leadership to support roadmap development and prioritization related to order-to-report capabilities.
Process Improvement & Optimization
- Assess, document, and improve order-to-report workflows and UX/UI, including ordering portals and EMR integrations, to improve efficiency, accuracy, and customer experience.
- Translate business and user needs into clear software requirements specifications and user stories.
- Identify opportunities for incremental innovation and operational improvements using best practices and data-driven insights.
User & Customer Engagement
- Engage directly with healthcare practitioners and internal stakeholders to gather feedback and understand user pain points.
- Represent the voice of the customer in product discussions, ensuring solutions address real-world clinical and operational needs.
Cross-Functional Collaboration
- Work closely with product lifecycle management, engineering, IT, customer service, lab operations, and commercial teams to deliver enhancements effectively.
- Coordinate dependencies, timelines, and deliverables across teams to ensure successful implementation.
Metrics & Continuous Improvement
- Define and track key performance indicators (KPIs) related to order-to-report processes, including customer satisfaction, turnaround time, and operational efficiency.
- Use data and insights to recommend improvements and support continuous optimization efforts.
Must Haves
- Bachelor’s or Master’s degree in a relevant field.
- 5+ years of experience in customer experience, operations, or process improvement related to order-to-cash/order-to-report processes in a clinical diagnostic laboratory or healthcare setting.
- 5+ years of experience in product management for software or digital products.
- Hands-on experience with laboratory workflows and testing services.
- Strong analytical skills with experience in process improvement and requirements definition.
- Familiarity with UX research, data analytics, and performance measurement.
- Proven ability to influence cross-functional partners and drive outcomes without direct authority.
- Excellent verbal and written communication skills, with a strong customer-focused mindset.
- Experience with tools such as Confluence, Jira, ProductBoard, Figma/Miro, Lucidchart, or similar.
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Please refer to our page to view detailed benefits at https://caredx.com/company/careers
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
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This is the anticipated base salary range for candidates who will work in Brisbane, California. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Top Skills
What We Do
CareDx: Transforming Transplant Patient Care Through Novel Surveillance Management Solutions CareDx, Inc. is dedicated to improving the lives of organ transplant patients through non-invasive diagnostics. By combining the latest advances in genomics and bioinformatics technology, with a commitment to generating high quality clinical evidence through trials and registries, CareDx is at the forefront of organ transplant surveillance and pre-transplant HLA typing solutions. NASDAQ:CDNA About AlloSure® AlloSure is the first and only non-invasive blood test that directly measures allograft injury and identifies the probability of active rejection to better manage kidney transplant patients. AlloSure is a clinical-grade, proprietary Next-Generation Sequencing (NGS) based test to detect donor-derived cell-free DNA (dd-cfDNA) in order to identify organ injury in kidney transplant recipients. AlloSure is analytically validated as a sensitive, specific, and precise measurement of dd-cfDNA. AlloSure detects active rejection (acute active ABMR, chronic active ABMR, or TCMR) with high accuracy, outperforms serum creatinine in kidney transplant recipients, and is highly sensitive in distinguishing ABMR from no ABMR. AlloSure is performed in the CareDx CLIA-certified laboratory. http://www.allosure.com/ About AlloMap® AlloMap Molecular Expression Testing is a non-invasive blood test used to aid in the identification of heart transplant recipients with stable allograft function who have a low probability of moderate/severe acute cellular rejection at the time of testing in conjunction with standard clinical assessment. AlloMap testing measures the expression levels of 20 genes from a blood sample. The combined expression of these genes is represented as an AlloMap test score. AlloMap is performed in the CareDx CLIA-certified laboratory and has been commercially available in the United States since 2005. AlloMap was cleared by the U.S. Food and Drug Administration in 2008 and was CE marked for the European Union in 2011. Use of AlloMap is also included in the International Society for Heart and Lung Transplantation (ISHLT) Practice Guidelines, published in August 2010, the worldwide standard for the care of heart transplant patients. http://www.allomap.com/
