Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
We are looking for a highly skilled and dedicated Senior Manager to ensure the seamless end-to-end customer experience. As the Senior Manager of Digital Customer Experience, you will play a critical role in overseeing and enhancing various digital performance, functionality, and overall user experience to help grow the business.
Key Responsibilities:
- Take ownership of the Boost Mobile customer experience, analyze feedback to identify pain points, and implement strategies to improve satisfaction.
- Identify opportunities to enhance functionality and user experience, collaborating with teams to define and prioritize features.
- Own and drive the roadmap for the Boost Mobile customer app, enhancing its capabilities.
- Lead roadmap development for web features like bill pay, account management, and loyalty programs.
- Manage cross-functional projects, ensuring successful execution through effective resource coordination and project tracking.
- Act as the main contact for stakeholders, ensuring clear communication, providing updates, and delivering insights to leadership.
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree in a relevant field (e.g., Computer Science, Business, or a related discipline)
- 5+ years of experience in managing a team and improving customer experiences for digital businesses
Skills and Qualifications:
- Strong understanding of enterprise software development and user experience best practices.
- Experience owning roadmaps for customer-facing apps and driving capability development.
- Expertise in authenticated web experiences, including bill pay, account management, and loyalty programs.
- Excellent analytical skills for data interpretation and making data-driven decisions.
- Project management experience, including scope definition, timeline management, and resource coordination.
- Outstanding communication skills, with proven ability to collaborate across cross-functional teams.
Visa sponsorship not available for this role
Salary Ranges
Compensation: $110,100.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
What the Team is Saying
EchoStar Compensation & Benefits Highlights
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Retirement Support — Retirement programs include a 401(k) match and additional profit sharing highlighted across company materials. These elements emphasize long-term savings support for full-time employees.
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Equity Value & Accessibility — Equity participation is available through an employee stock purchase plan described in multiple company materials. This provides an accessible path to ownership alongside core cash compensation.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include tuition reimbursement, mental-health counseling sessions, and product discounts. These offerings complement core health coverage to support professional growth and day-to-day life.
EchoStar Insights
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What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
