Senior Manager - Product (CX)

Posted 6 Days Ago
Be an Early Applicant
Mumbai, Maharashtra
Mid level
Gaming • Sports • eSports
The Role
The Senior Manager - Product (CX) will lead the customer experience initiatives, evaluate product trade-offs, and continuously improve offerings based on user feedback and market benchmarks. Responsibilities include prioritizing product roadmaps, designing experiments for decision-making, and clearly communicating with stakeholders.
Summary Generated by Built In

Product Management @Dream11:

The Product team is at the forefront of Dream11's user-first approach, with a single-minded focus towards building a scalable fantasy sports platform that makes every game exciting for all sports fans. From analysing consumer and industry trends to conceptualising features and strategy roadmaps, the Dream11 Product team facilitates cross-functional collaboration to develop innovative solutions that drive retention and growth at Dream11.

Your Role:

  • Evaluate trade offs & constraints to prioritise a balanced and feasible roadmap
  • Own the customer experience charter from end to end
  • Continuously evolve the product based on customer feedback and market trends
  • Design experiments to guide decision-making and execute them
  • Understand product gaps & opportunities based on market benchmarking
  • Effectively communicate product rationale to stakeholders

Qualifiers:

  • 3+ years of experience in Product Management in a B2C company
  • 1+ year of experience in building products for customer experience or with GenAI
  • Excellent communication and data skills

About Dream Sports:

Dream Sports is India’s leading sports technology company with 250 million users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform and DreamSetGo, a sports experiences platform.


Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.


For more information: https://dreamsports.group/


Dream11 is the world’s largest fantasy sports platform with 220 million users playing fantasy cricket, football, kabaddi, basketball, hockey, volleyball, handball, rugby, futsal, American football & baseball, on it. Dream11 is the flagship brand of Dream Sports, India’s leading Sports Technology company and has partnerships with several national & international sports bodies and cricketers.

Top Skills

Genai
Product Management
The Company
HQ: Mumbai, Maharashtra
1,500 Employees
On-site Workplace
Year Founded: 2008

What We Do

Dream11 is the world’s largest fantasy sports platform with 200 million+ users playing fantasy cricket, football, kabaddi, basketball, hockey, volleyball, handball, rugby, futsal, American football & baseball, on it. A homegrown Indian brand, Dream11 helps Indian sports fans to actively engage with real-life sporting events and showcase their knowledge of sports. Fantasy sports has been deemed a ‘Game of Skill’ by the honourable Supreme Court of India.

Dream11 is the flagship brand of Dream Sports, one of the world's leading Sports Technology companies. Other brands under the Dream Sports umbrella include FanCode, a premier digital sports destination that personalizes content and commerce for all fans, DreamSetGo, a sports experiences platform and Dream Pay, a payment gateway.

For more information: https://www.dreamsports.group/dream11
Get our Apps: iOS | Android

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