Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We are looking for a Senior Manager, Product Analytics to lead a team of product analysts, partner deeply with Product and Engineering, and raise the bar for how we measure, learn, and make decisions.
This is a high-ownership role for someone who can set direction, operate independently, and influence executive stakeholders while still staying close to the work.
What you'll do:
Lead and develop a team of product analysts, including coaching, hiring, and setting a high standard for analytical quality and impact.
Own product measurement strategy across key surfaces, funnels, and customer journeys. Define success metrics, guardrails, and instrumentation expectations.
Partner with senior leaders in Product, Engineering, Design, and GTM to shape roadmap priorities and evaluate tradeoffs with data.
Drive insight to action, translating ambiguous questions into clear analyses, recommendations, and decisions.
Build scalable analytics systems, including experimentation practices (A/B testing), self-serve reporting, and data quality processes.
Tell compelling stories with data for executive audiences, including concise narratives, clear visuals, and actionable next steps.
What skills and experience do you need?
Strong product analytics foundation: you have owned product metrics, funnel analysis, retention/cohort work, and north-star measurement in a product-led environment. Preference for experience in customer-facing products.
2–3+ years of people management experience, with a track record of growing and retaining high-performing teams.
Experience partnering with executives and senior cross-functional leaders, and influencing decisions without relying on formal authority.
Strong judgment on data quality, instrumentation, and metric definitions (you know when the data is wrong, and how to fix it).
Experience building or scaling experimentation programs.
Strong SQL and data modeling fundamentals, and experience working with modern analytics tooling (e.g., Snowflake, dbt, Airflow, Mode, Omni or similar).
Excellent communication skills: you can make complex analysis understandable and useful.
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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