The Role
Leads strategic process excellence initiatives across central operations, aligning improvements with business goals, identifying efficiency opportunities, facilitating stakeholder workshops, and monitoring KPIs. Owns product and system lifecycles from ideation through rollout, develops product strategies, builds executive business cases, and advises stakeholders. Requires substantial operations strategy experience, team leadership, project management expertise, analytical capability, and proficiency in Agile, Lean, Six Sigma, or Kaizen.
Summary Generated by Built In
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionJob Description
- Align process improvement initiatives with the organization’s strategic goals and objectives.
- Lead the development and implementation of long-term process improvement strategies within your line of business, aligning with company goals
- Identify and prioritize process improvement opportunities to maximize impact.
- Engage with stakeholders to understand business requirements and pain points.
- Facilitate workshops and meetings to gather insights and foster collaboration.
- Maintain strong relationships with key stakeholders to ensure ongoing support for process improvement initiatives
- Drive and lead the process improvement initiatives with internal and external stakeholders to ensure effective execution and efficiency across central operation
- Utilize data analytics tools to measure process performance and generate actionable insights.
- Monitor process metrics and KPIs to track the effectiveness of improvements.
- Report on process performance and improvement outcomes to senior management
- Subject matter expert in tools related to agent/internal users/customers
- Full understanding of full product ecosystem (internal & external facing)
- Fully own product/system E2E from ideation to rollout stage
- Plan and align overall product strategy accordingly business needs
- Host product workshops with internal stakeholders
- Participate and raise APAC product request in global roundtables
- Build & present business cases to higher management (Directors/C-level)
- Provide product & system advice to stakeholders
Qualifications
- 7+ years relevant experience working in operations strategy/excellence in logistics or tech companies.
- At least 3 years experience leading a team
- Advanced knowledge in project management tools and skills with a proven record of managing complex projects.
- Possess strong analytical thinking skills, prioritize requests based on business impact, focusing on achieving business priority.
- You have at least a Bachelor’s degree from a leading university
- You are highly passionate and proven record in increasing efficiency & creating scalable processes.
- Expert in process improvement methodologies such as Agile, Lean, Six Sigma, or Kaizen
- Strong track record of success in planning and implementation of projects.
- Have good business sense and clear potential to work beyond core areas of experience and within project team.
- You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo
- Excellent English communication skills, both written and spoken.
Skills Required
- 7+ years of relevant experience in operations strategy or process excellence within logistics or technology companies
- At least 3 years of experience leading a team
- Advanced knowledge of project management tools and skills managing complex projects
- Strong analytical thinking and ability to prioritize requests based on business impact
- Bachelor's degree from a leading university
- Proven record of increasing efficiency and creating scalable processes
- Expertise in process improvement methodologies such as Agile, Lean, Six Sigma, or Kaizen
- Strong track record in planning and implementing projects
- Good business sense and ability to work beyond core areas of experience within project teams
- Ability to achieve goals in a dynamic, high-pressure, entrepreneurial environment
- Excellent written and spoken English communication skills
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
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The Company
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
