- Lead and develop an operations team, with responsibility for work allocation, performance management, talent development, and team output.
- Drive cross-functional programs by aligning stakeholders, resolving priority conflicts, clarifying ownership, and delivering shared outcomes.
- Own operational processes and programs from definition through execution, including milestones, risks, dependencies, governance, and performance metrics.
- Build and use SQL queries to investigate operational performance, identify anomalies, test root-cause hypotheses, and support decisions.
- Translate complex operational problems into structured analyses, validated causes, actionable plans, and measurable improvements.
- (Design and operate competitive-information, mystery-shopping, competitor-purchasing, or seller-classification workflows that produce structured decision inputs.)
- Demonstrated people-management experience with formal responsibility for team performance, work allocation, talent development, or personnel decisions.
- Demonstrated experience leading cross-functional stakeholders without relying solely on direct reporting authority.
- Business Operations, Product Operations, or Program Management experience with responsibility for processes, milestones, risks, dependencies, governance, or operating metrics.
- Demonstrated ability to structure complex problems, identify and validate root causes, and distinguish symptoms from underlying causes.
- Hands-on experience building SQL queries.
- Ability to communicate effectively in spoken and written English.
- Experience in an e-commerce or software company.
- Experience in Product Operations, Business Operations, or Program Management.
- Evidence of end-to-end ownership for operational processes, cross-functional programs, execution governance, and measurable results.
- Experience resolving conflicts involving cross-team goals, priorities, dependencies, or accountability boundaries.
- Experience developing hypotheses, identifying data requirements, validating causes, and converting findings into operational actions.
- (Experience operating competitive-intelligence, mystery-shopping, competitor-purchasing, seller-classification, Marketplace Operations, Seller Operations, or Merchant Operations programs.)
- Pricing or retail-pricing experience is welcome but not required.
- Retail experience is welcome but not required.
- Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
- Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection may receive preferential treatment for employment in accordance with applicable laws.
Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
https://www.coupang.jobs/privacy-policy/
Coupang provides equal opportunities to all employees. We could not have achieved our unprecedented success without the valuable perspectives of our globally diverse teams.
Skills Required
- Minimum 7 years of experience in program, project, process management, or business operations, preferably in e-commerce
- SQL building experience
- English speaking and writing skills
- At least 2 years of people management experience
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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