Senior Manager, PR & Communications

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

We’re looking for a strategic, media-savvy communications professional to join our growing Marketing organization. As Senior Manager, PR & Communications, you’ll own Empathy’s media relations and partner-facing communications, working closely with our Communications Lead and broader marketing team to amplify our voice across channels, strengthen relationships with key reporters, and elevate Empathy’s position as a category-defining company in tech and care innovation.

• 7+ years of experience in public relations, media relations, or communications, ideally across both agency and in-house roles.
• Strong writing and editing skills — able to craft clear, compelling press materials and partner communications.
• Experience managing cross-company announcements and co-marketing PR with clients or external partners.
• Proven track record of building relationships with media and securing impactful coverage across business, tech, and vertical outlets.
• Strategic thinker with excellent organizational skills and the ability to manage multiple fast-moving workstreams.
• Deep understanding of storytelling, positioning, and brand voice in a high-growth, mission-driven tech environment.
• Comfortable working cross-functionally across marketing, design, and leadership teams.
• Familiarity with digital health, HR tech, insurtech, fintech, or the broader benefits ecosystem is a plus.

The salary for this position ranges between $120,000 - $143,000 which includes base salary. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!