Senior Manager (Placement)

We are seeking a talented individual to join our Placement team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office. 

We will count on you to: 

• Yield management: Monitor actions taken by CRMs for accounts that fall below the target commission rate and assist on increase with support from insurers.
• Supplemental commission: Ensure accuracy and accounts are in scope that is in accordance with agreement.
• Affinity/ worksite solutions: Arrange sessions and engage in discussion on planning of items or initiatives that will aid in clients’ interest and uptake.  Ensure accuracy in managers’ submission for billings.
• Insurer relationship management: Engage in discussion with insurers and follow-up on action plans for deviation from SLAs.
• Product development: Engage insurers on discussion in contents and methodology for successful launch of new products.
• Data management: Peer review in data prepared by managers to ensure accuracy.
• Facility management: Monitor on facility conversion rate and engage CRMs to understand and encourage conversions.

What you need to have:

• University degree/ diploma in a related discipline or other relevant qualifications.
• A minimum of 7-8 years' experience in working with EH&B products and related services.
• A solid understanding of the overall benefits industry, compliance requirements and trends.  Strong track record in client and vendor management.
• Strong project management skills.  Ability to manage project scope and deliverables independently while ensuring project completion is within budget and on time.
• Self-initiative in the insurance/ health sector and understand industry trends.  Self-motivated to seek out knowledge, test ideas and ways to contribute to the team. 
• Ability to build relationships by communicating, influencing and negotiating effectively with team members.
• People management skills.  Foster teamwork, coach and motivate colleagues to achieve results, support attraction and retention of colleagues.
• Strong language skills in English and Cantonese.  Mandarin would be a plus.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.