Senior Manager, Placement Operations

Company:Marsh

Description:

Marsh is seeking a Senior Manager, Placement Operations to join our Business Client Services (BCS) team, based in Sydney or Melbourne. This is a senior operational leadership role responsible for optimizing Placement operations for the Pacific business.

Reporting to the International Head of Placement Operations, with a dotted-line connection to the Senior Manager, Value Stream Operations (Pacific), you’ll play a key role balancing global initiatives with local Pacific needs. You’ll also be the critical interface between onshore Pacific teams and our Global Capability Centre (GCC) in India, ensuring seamless service delivery with consistent quality and accuracy—while driving digitization and process improvements that enhance operational efficiency, customer experience, and team effectiveness.

We will count on you to:

• Implement the Placement 3-year strategy aligned to global direction and Pacific business goals, partnering with the International Head of Placement Operations and global peers.
• Manage a team of Placement professionals, building a culture of integrity, accountability, and continuous improvement, and supporting professional development and capability uplift.
• Define and deliver operational service metrics, report performance to senior leadership, and build improvement plans to close gaps and lift outcomes.
• Partner with Legal, Compliance, and operational stakeholders to maintain robust governance frameworks and ensure compliance with relevant regulations and industry standards.
• Oversee placement operational risk identification, assessment, and mitigation strategies.
   

What you need to have:

• Leadership experience within insurance broking or a related financial services environment, ideally with exposure to placement operations (broking or underwriting environments).
• Strong people leadership skills (coaching, delegation, motivation, and performance uplift).
• Experience working effectively with geographically distributed teams (including offshore/shared service partners) and navigating time zone differences.
• Strong stakeholder management, communication, and negotiation skills, with the ability to influence at all levels.
• Sound understanding of operating in a regulated environment, including risk management and compliance.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.