The Role
Lead and execute UK People Operations and support global HR operations. Ensure efficient employee lifecycle processes, compliance, HR systems administration (HiBob), reporting, process improvements, audits, and right-to-work checks. Partner with People, Finance, and business teams and manage one People Operations team member to deliver consistent, scalable HR services.
Summary Generated by Built In
JOB DETAILS
Job Title: Manager, People Operations
Reports To: VP of HR
Working Hours: 9:30am – 5:30pm
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
Other: Full Time - (Hybrid) 3 days on site / 2 WFH
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
About the Role
The Manager, People Operations will lead the execution of People Operations for the UK while also supporting global People Operations initiatives across RWS Global.
This role is responsible for ensuring core HR processes run efficiently, consistently, and in compliance across multiple regions. You will partner closely with regional stakeholders and internal teams to deliver a structured, scalable, and high-quality employee experience across the organization.
This is a hands-on role suited for an burgeoning operator who is comfortable working in a fast-paced, globally connected environment.
Key Responsibilities:
Qualifications & Skills:
Who You Are:
You are a detail-oriented, solutions-focused operator who thrives in a fast-paced, global environment. You bring structure and consistency to complex processes and improve how work gets done.
Company Benefits:
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
DIVERSITY AND INCLUSION STATEMENT:
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.
So, bring all of who you are, no questions asked.
Job Title: Manager, People Operations
Reports To: VP of HR
Working Hours: 9:30am – 5:30pm
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
Other: Full Time - (Hybrid) 3 days on site / 2 WFH
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
About the Role
The Manager, People Operations will lead the execution of People Operations for the UK while also supporting global People Operations initiatives across RWS Global.
This role is responsible for ensuring core HR processes run efficiently, consistently, and in compliance across multiple regions. You will partner closely with regional stakeholders and internal teams to deliver a structured, scalable, and high-quality employee experience across the organization.
This is a hands-on role suited for an burgeoning operator who is comfortable working in a fast-paced, globally connected environment.
Key Responsibilities:
- Oversee People Operations processes across the employee lifecycle, including onboarding, employee changes, leave management, and offboarding
- Ensure employee documentation, contracts, and records are accurate, compliant, and aligned across regions
- Act as a point of escalation for operational HR matters, resolving issues with sound judgment
- Identify and implement process improvements to simplify workflows and increase global consistency
- Own HR systems administration (HiBob), ensuring data integrity, reporting accuracy, and workflow standardization
- Maintain global reporting on headcount, employee movements, and compliance tracking
- Ensure adherence to local employment requirements while supporting consistent global standards
- Support audits, right-to-work and equivalent compliance processes, and documentation practices across regions
- Partner across People, Finance, and business teams to ensure alignment on People Operations processes
- Manage and develop a People Operations team member, setting expectations for performance and service delivery.
Qualifications & Skills:
- 3-5 years in People Operations or HR Operations
- Strong understanding of employee lifecycle management and multi-country HR operations
- Strong HR systems experience (HiBob preferred), including data management and reporting
- Demonstrated ability to improve processes and scale operations across regions
- Experience managing or mentoring team members
- Strong attention to detail and organizational skills
- Excellent communication skills and ability to work across global teams
Who You Are:
You are a detail-oriented, solutions-focused operator who thrives in a fast-paced, global environment. You bring structure and consistency to complex processes and improve how work gets done.
Company Benefits:
- Competitive Salary
- Company Pension
- 25 days paid holiday excluding Bank Holidays
- Paid parental leave
- Computer (Mac/Windows)
- Company Phone Program
- Flexible working (office/remote)
- Employee Assistance and Wellbeing Programme
- Childcare Support Policy
- Employer Sponsored Vision Programme
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
DIVERSITY AND INCLUSION STATEMENT:
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.
So, bring all of who you are, no questions asked.
Skills Required
- 3-5 years in People Operations or HR Operations in a global organization
- Strong understanding of employee lifecycle management and multi-country HR operations
- Experience working across different employment frameworks and compliance requirements
- Strong HR systems experience, including data management and reporting
- Experience with HiBob
- Demonstrated ability to improve processes and scale operations across regions
- Experience managing or mentoring team members
- Strong attention to detail and organizational skills
- Excellent communication skills and ability to work across global teams
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
RWS Global is a full-service company on a mission to elevate experiences everywhere. Leveraging our expertise in creative development, live productions, experiential design, casting and much more, we turn moments into powerful memories for guests worldwide.
