Build better healthcare together
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
Bold minds. Big impact.
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
The role
We’re hiring a Senior Manager of People and Culture to join our small, high-performing People and Culture (P&C) team. Reporting to the VP, P&C, you will play a key part in aligning Maple’s people strategies with business objectives, ensuring that our P&C initiatives not only support but also drive business success at scale.
As a strategic HR partner, you will work closely with business unit leaders to embed people practices into our overall business strategy. This role is for a "builder-doer" who enjoys both the strategic partnership with leaders and the hands-on execution of the programs that define the employee experience. You will also manage and mentor members of the wider P&C team, fostering their professional growth while improving our operational foundations.
Your impact
Strategic HR Partnership: Serve as the primary P&C contact for designated business units, advising on employee relations, workforce planning, change management, and performance management.
HR Operations: Oversee and elevate critical business as usual functions, including payroll oversight and benefits administration. You’ll ensure our internal processes are seamless, scalable, and compliant.
People Programs: Lead the design and execution of core programs including performance management cycles and compensation reviews. You’ll also spearhead learning and development initiatives to support continuous growth.
Compliance: Maintain and evolve our internal policies, ensuring they reflect our modern, human-first culture while staying ahead of employment standards and compliance requirements.
Learning & Development: Elevate Maple’s growth culture by designing and delivering scalable L&D initiatives that aligns with our learning strategy and supports skill building.
Data-Driven Leadership: Leverage data and insights to guide decision-making and present strategic recommendations to senior leadership that improve organizational health and retention.
As a Senior Manager, People and Culture, you will:
What success looks like
Who you are
7+ years of progressive experience in Human Resources or People Operations.
Bachelor’s degree in Human Resources, Business Administration, or a related field. CHRP or equivalent certification is considered an asset.
Demonstrated experience acting as an HR Business Partner to senior leaders, with the ability to influence decisions and provide sound judgment in complex situations.
People management experience, with a track record of developing team members and setting clear priorities.
Strong knowledge of employee relations, performance management, organizational design, and operational HR processes.
Experience overseeing payroll and benefits processes, with a strong understanding of compliance and employment legislation in Canada.
Experience in a startup, scale-up, or SaaS environment is considered an asset.
Proven ability to balance strategic thinking with hands-on execution.
Strong analytical skills with the ability to interpret HR data and translate insights into recommendations.
Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization.
Play to your strengths. Finding the right fit goes both ways — so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren't captured above.
How we’ll support you
- Maple for you and your family: Free, 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.
- Comprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.
- Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy.
- Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.
- Health days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.
- Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.
- Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan.
The details
- Job type: Existing vacancy, full-time
- Hiring manager: Selina Miah, VP, People and Culture
- Location: Hybrid, 225 Richmond Street West, Toronto, ON
- Start date: June 2026
- Vacation: 4 weeks
- Pay range: $130,000-$140,000
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
At Maple, we’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
Use of artificial intelligence
At Maple, we do not currently use artificial intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
Skills Required
- 7+ years of progressive experience in Human Resources or People Operations
- Bachelor's degree in Human Resources, Business Administration, or a related field
- CHRP or equivalent certification
- Demonstrated experience acting as an HR Business Partner
- People management experience
- Strong knowledge of employee relations and performance management
- Experience overseeing payroll and benefits processes
- Experience in a startup or SaaS environment
- Strong analytical skills with the ability to interpret HR data
- Excellent written and verbal communication skills
What We Do
About Maple Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours. Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada. About our vision Maple is defined by three words — simple, connected, and human. It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels. Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system. The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit. About our team We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
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