Senior Manager, Payroll

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Leads, motivates, and develops the Nielsen Payroll team members in the BPO model.
● Experience in an outsourced/insourced payroll process model.
● Manages the operations of Nielsen Payroll for multiple affiliated companies and legal
entities, which include monthly India payroll processing, international cycles, incentives,
statutory deductions, and taxes consistent with local and regional wage and hour laws.
● Directs and oversees the execution of distinct payroll workflows for multiple worker
classifications, ensuring accurate processing for salaried professionals, hourly
tracking/overtime compliance, and specialized compensation/stipends for interns.
● Annual Bonus/Merit process coordination, Internal/External Audit participation.
● Establishes and maintains internal policies and processes to ensure the quality, timeliness
and accuracy of Payroll data collection, processing, accounting, reporting, distribution and
payments, including, but not limited to calendar and processing deadlines, timekeeping and
hours paid or accrued on periodic and incentive payrolls, payments to vendors, and related
auditing processes.
● Global payroll management, including hands on processing.
● Performs selected self-assessment and audit procedures of payrolls across all entities and
employee types to increase accuracy and decrease error risks.
● Manages the maintenance of payroll records to ensure highest level of confidentiality and
compliance with government regulations and company policies.
● Leads and manages the payroll processing team to ensure compliance with internal
controls, customer service levels and maximization of the use of system capabilities. On

occasion, will serve as back-up, as needed, providing training, coordinating schedules,
monitoring performance levels, providing feedback, coaching, counseling.
● Contributes, manages and coordinates continuous process improvements to maintain the
quality, efficiency and overall effectiveness of the payroll functions.
● Manages Nielsen's development and maintenance activities including, but not limited to,
implementation of and/or execution of system setups, automation of manual processes,
preparation of project plans, system testing, upgrades and conversions.
● Researches, analyzes, and resolves complex payment issues; direct resolution of payroll
issues quickly and strives to satisfy customers and vendors on a timely basis.
● Oversees Indian statutory tax deposits (TDS), quarterly filings (Form 24Q), annual Form 16
generation, and global government reporting is a plus.
● Lead to Implement, maintains, and reviews technical aspects of payroll software/HRIS.
● Appetitude of hands on engagement at any level of processing.
● Ability to work under pressure and tight time deadlines.
● Work with a cross functional team, HR/IT/FI/AP on payroll related items.
● Coordinates with accounting to facilitate accurate recording of multi-entity payroll related
items, entity-specific payroll to GL reconciliations, actuarial tracking (gratuity/leave
encashment), and changes in payroll law.
● Performs other duties/projects, as assigned.
Supervisory Responsibilities:
● Manages and maintains vendor relations in the BPO model. Is responsible for the overall
direction, coordination, development and evaluation of these associates.
● Responsibilities include interviewing, hiring, and training associates; planning, assigning,
coordinating, and directing work; appraising performance; rewarding, coaching and
disciplining associates; addressing complaints and resolving problems.
● Responsibilities also include sponsoring, directing, coordinating, and supporting project and
process improvement teams, and participating in and/or supporting project teams sponsored
by other management team members.

Bachelor's degree from a four-year college or university; and 6 to 10 years related
experience and/or training; or equivalent combination of education and experience.
Additionally, a minimum of 4 years of supervisory experience is required.

● Experience with out/insource payroll processing model strongly preferred.
● Hands-on experience managing varied payroll frequencies and types (salaried, hourly, and
intern payroll tracking) within payroll software/HRIS, SAP Payroll and MS Office (especially
Excel). Applies up-to-date knowledge and skills needed to do the job.

● Business acumen- knowledge of business operations, corporate entity structures, and key
factors impacting business successes.
● Process orientation- understands process components and attributes. Identifies, prioritizes,
and implements process improvement opportunities.
● Exceptional interpersonal skills, ability to understand global culture and regional compliance
nuances.
● Performance Management- Knowledge of methods used to improve operational
performance. Able to put concepts into action; activity-based costing/management,
balanced scorecard, bench marking techniques, best practices, key performance indicators,
etc.
● Shared services characteristics - Knowledge of the characteristics of a shared service
center. Apply concepts, implement strategy.
● Customer Orientation- Continually seeks to understand and act upon customer needs,
concerns, and priorities.
● Leadership- Guides individuals and groups toward desired outcomes, by building confidence
based on a shared vision and the means to attain it.
● People development- Accurately assesses the needs of others and fosters their learning or
development (matching skills with roles and responsibilities).
● Interpersonal aptitude- maintains effective working relationships with others both within and
outside of their team.
● Deep specialized knowledge of India Payroll, Provident Fund (PF), ESI, Professional Tax,
and the outsourced Payroll/Payroll tax model.
● Interpersonal influence- uses interpersonal aptitude skills to build relationships beneficial in
achieving work-related goals. Gains attention and respect from others.
● Commitment to quality- provides products and services of the highest quality, sets quality
standards.
● Achievement orientation- sets high performance standards, sets aggressive goals and is
able to achieve them.
● Self-development- takes a pro-active role in developing and pursuing career goals.
● Company-wide perspective- Understands complementary, interdependent nature of multi-
entity work processes and defines one's work within this context.
● Business insight- Understands how new events will affect individuals, different worker
classifications, and business processes.
● Facilitation of others- Leads both formal and informal meetings which maximize the group's
potential to make decisions and generate solutions.

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