Senior Manager, Payments Partnership Management

Role Responsibilities

We are seeking an experienced Senior Partnership Manager in London to join the new Network (APN) Management Team. This role is a is both relationship management role where the individual will be responsible for managing a suite of Global Payment Partners that form part of Western Union’s Account Payment Network (APN) - banks, wallets, and card providers. The focus will be on Global Partnerships plus EMEA regional coverage.  In addition, this individual will be responsible for executing on the APN governance strategy ensuring that our key partners are aligned with our business objectives and regulatory requirements. We are looking for someone that can identify partnership and collaboration opportunities to support the development and optimization of the payment product suite. The role will work collaboratively with regional product teams to understand their future payment requirements.

• Manages a suite of global and regional APN Partnerships taking end to end ownership of the relationship.
• Conducts regular services reviews, monitors and revises service level agreements (SLAs) tracks performance against key performance indicators (KPIs) and objectives and key results (OKRs) to drive operational excellence.
• Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution -
• Proactively discussed business development opportunities, identifying growth or revenue opportunities; presenting back to VP and Business
• Builds and nurtures strong relationships with internal and external stakeholders, helps contribute towards product vision and strategic direction.
• Identifies and evaluates strategic partnerships with pay-out partners, correspondent banks, and payment networks to enhance network resilience, currency coverage, and support APN product development.
• Stays abreast of global payment market trends, regulatory changes, and technological advancements including local wallets, payment schemes and stablecoin
• Collaborates closely with risk, compliance, legal, product, and technology teams to deliver changes, close process and governance gaps, and ensure audit and regulatory readiness.
• Reviews contractual agreements with Legal and Compliance teams, guaranteeing regulatory adherence and comprehensive documentation.

Role Requirements

• 7-10 years of experience of partnership management in Financial Services, preferably payments and 5+ years of experience managing teams.  
• Undergraduate or graduate degree or equivalent experience
• Business development skills: negotiating contracts and managing commercial terms
• Partnership Management Skills: demonstrated partnership management skills including strategic and tactical partner management, working knowledge of payments industry participants, and executive relationship building.
• Project Management Skills: demonstrated project management skills including the ability to create a project plan, planning and coordinating, organization, adaptability, and execution.  
• Communication Skills: Excellent writing and communication skills.    
• Problem-Solving Skills: Proven problem-solving skills, a robust technological   background, and an understanding of business processes. 

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United Kingdom specific benefits include:

• 25 days annual leave – plus 8 public holidays
• Comprehensive life & medical cover – including dependents
• Contributory pension plan

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.