At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.
If you are an Internal Candidate, please apply via our Internal Job Board.
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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
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Guild is hiring a Senior Manager, Payment Operations to lead our Payment Operations team, which is responsible for the delivery of accurate and timely tuition and employer benefit dollars across Guild’s payment marketplace.
This individual will ensure the success of this function by managing strategic planning, system and process optimization, and internal and external stakeholder management—all while ensuring successful execution against compliance requirements.
A critical component of this role will be leading a high-performing, engaged, well-structured, and successful team by managing workforce management, team staffing, and employee lifecycle activities.
Key Responsibilities
Team & Operational Leadership
- Manage a team of operations professionals to facilitate accurate and timely tuition and employer benefit dollars across Guild’s payment marketplace.
- Deliver KPIs and key business outcomes by ensuring teams have the right staffing models, tactical resources, tools, and expectations.
- Lead planning for the team in support of division, function, and company strategy and goals.
- Lead a high-performing, engaged, successful team by managing workforce management, team staffing, and end-to-end employee lifecycle activities.
- Instill a culture of belonging, diversity, accountability, and performance within the team and cross-functionally.
- Serve as a talent steward that enables team member growth, development, and excellence.
Payment Operations & Strategy
- Serve as a Payments expert—deeply understanding payment outcomes, processes, systems, and workflows.
- Build systems, processes, tools, and feedback loops that identify, escalate, and help resolve critical payment issues.
- Ensure payment processing systems, platforms, and operations support delivery of key KPIs now and in the future.
- Develop and execute against strategies and plans that enable operational excellence at scale.
- Develop and report on KPIs that ensure delivery of key business outcomes.
- Develop OKRs that drive team and individual performance.
Function Transformation
- Partner with key cross-functional leaders in Product, Engineering, Business Systems, InfoSec, and other teams to institute systems, forums, and feedback loops that deliver on strategic initiatives.
- Drive internal payment system development, including input into product and business systems roadmap prioritization.
- Partner with internal and external leaders to understand payment needs, solution against novel requirements, and inform prioritization and go/no-go decisioning.
Compliance & Risk Management
- Develop and ensure SOC 1 and other compliance programs are successfully executed on and meet partner and business needs.
Required Background & Competencies:
- Payments Expertise: Proven experience in payment operations, financial operations, or related domains with deep understanding of payment processes, systems, and compliance requirements.
- Operational Leadership: Demonstrated ability to lead operational functions, manage KPIs/OKRs, and deliver outcomes at scale.
- People Leadership: Experience building, leading, and developing high-performing teams, including workforce planning, staffing, and employee lifecycle management.
- Process & Systems Optimization: Strong track record of building and improving processes, tools, and workflows to enhance operational excellence and scalability.
- Cross-Functional Collaboration: Success partnering with Product, Engineering, Compliance, and other business teams to drive system development and execute complex initiatives.
- Compliance Management: Experience managing and executing compliance programs (e.g., SOC 1 or similar financial/operational controls).
- Strategic Planning & Execution: Ability to translate company and functional goals into operational strategies and deliver results.
- Data-Driven Problem Solving: Skilled in using metrics, KPIs, and data analysis to inform decisions, identify issues, and drive continuous improvement.
- Stakeholder Management: Strong ability to manage and influence internal and external stakeholders in fast-paced, high-stakes environments.
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $115,000 - $135,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
Guild is America’s leading talent development company, partnering with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent — enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms overlooked talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
What We Do
Guild’s mission is to unlock opportunity for America’s workforce through education, skilling, and career mobility. Guild’s Career Opportunity Platform™ enables forward-thinking employers to invest in their employees, creating life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. Guild partners with the nation’s largest employers — including Walmart, Chipotle, Target, Disney, and healthcare systems like UCHealth and Providence Health — to create cultures of opportunity that will help them attract and retain top talent and grow their future workforce from within. Guild offers a marketplace of curated education and learning programs designed for the success of working adults. Layered onto that is support, guidance, and resources at every step to help ensure the new skills employees are building translate into career pathways that are in demand at their companies — all without paying for tuition or career services on their own. Through Guild’s partnerships, more than 5 million employees across America have had access to Guild through their employers over the last 12 months.
Why Work With Us
As a certified B-corp with a double-bottom line business model that does well by doing good, we're looking for people who want to help us expand economic opportunity through education. You’ll join a driven and collaborative team, be challenged every day, and go home knowing you’re helping to make a difference in the lives of working adults.
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