Wells Fargo is seeking a Business Execution Senior Manager to support Payment Operations - Production Support. This role leads a team of managers and senior individual contributors responsible for end-to-end production support, operational stability, incident and escalation management, strategic planning, and execution of initiatives to support Payment Operations across ACH, Electronic Commerce Services (ECS), Instant Payments, and Wires. This role provides centralized leadership for Client and Operations business activity monitoring, incident response, and business continuity activities across multiple payment platforms. This role engages frequently with control, technology systems, platform support, product management, operations, sales, relationship management, and service teams to resolve complex and escalated issues and provides operations influence for product and strategy discussions.
The role carries accountability for operational risk management, service resilience, and execution of strategic initiatives that simplify the production support model and strengthen readiness for incident response.
In this role, you will:
- Lead and develop a team while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
- Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
- Identify potential risks when implementing change along with developing mitigation strategies and plans
- Drive process standardization, efficiency improvements, and reduced operational complexity across products
- Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
- Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
- Lead and mature capabilities for Business Activity Monitoring of Clients and Operations processes.
- Provide end-to-end leadership for production support operations across ACH, ECS, Instant Payments, and Wires, delivering a target-state operating model
- Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
- Partner with Technology, Product, Service, Control, and Business leaders to ensure operational risk and control effectiveness
- Develop leadership capability, succession readiness, and a strong performance culture to meet business objectives and strategy
- Own escalation management, including high-severity incidents and executive communications
- Oversee business continuity planning (BCP), operational readiness, and response preparedness for critical payment platforms
Required Qualifications:
- 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years Management or leadership experience
Desired Qualifications:
- Direct experience supporting ACH, Wire Transfer, Instant Payments, or ECS platforms.
- 3+ years in management consulting
- MBA
- Six Sigma / Operational Excellence expertise
- Experience supporting mission-critical, high-availability platforms in a regulated environment
- Strong background in incident management, escalation handling, and operational risk
- Proven leadership, decision-making, and executive communication skills in high-pressure situations
- Strong understanding of operational risk, control frameworks, and business continuity planning.
- Experience driving organizational change, operating model transformation, or centralized support models.
- Prior leadership experience in a production support organization.
- Familiarity with regulatory expectations impacting payment operations.
- Strong executive presence and ability to influence across organizational boundaries.
Job Expectations:
- Must be willing to be on call for department 24/7 and cover weekend business validation exercises as needed. Typical work schedule will be 11am- 8pm EST Monday-Friday.
- This position offers a hybrid work schedule requiring 3 full days in the office and 2 full days remote.
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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