Wells Fargo is seeking a Business Execution Senior Manager to support Payment Operations Monitoring & Support (POMS). This role leads a team of senior individual contributors responsible for end-to-end production support, operational stability, incident and escalation management, strategic planning, and execution of initiatives to support Payment Operations across ACH, Electronic Commerce Services (ECS), Instant Payments, and Wires.
Senior Manager provides centralized leadership for Client and Operations business activity monitoring, incident response, and business continuity activities across multiple payment platforms. The leader also engages frequently with control, technology systems, platform support, product management, operations, sales, relationship management, and service teams to resolve complex and escalated issues and provides operations influence for product and strategy discussions.
The role carries accountability for operational risk management, service resilience, and execution of strategic initiatives that simplify the production support model and strengthen readiness for incident response.
In this role, you will:
- Lead and develop a team while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
- Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
- Identify potential risks when implementing change along with developing mitigation strategies and plans
- Drive process standardization, efficiency improvements, and reduced operational complexity across products
- Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
- Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
- Lead and mature capabilities for Business Activity Monitoring of Clients and Operations processes.
- Provide end-to-end leadership for production support operations across ACH, ECS, Instant Payments, and Wires, delivering a target-state operating model
- Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
- Partner with Technology, Product, Service, Control, and Business leaders to ensure operational risk and control effectiveness
- Develop leadership capability, succession readiness, and a strong performance culture to meet business objectives and strategy
- Own escalation management, including high-severity incidents and executive communications
- Oversee business continuity planning (BCP), operational readiness, and response preparedness for critical payment platforms
- 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years Management or leadership experience
- Direct experience supporting ACH, Wire Transfer, Instant Payments, or ECS platforms.
- 3+ years in management consulting
- MBA
- Six Sigma / Operational Excellence expertise
- Experience supporting mission-critical, high-availability platforms in a regulated environment
- Strong background in incident management, escalation handling, and operational risk
- Proven leadership, decision-making, and executive communication skills in high-pressure situations
- Strong understanding of operational risk, control frameworks, and business continuity planning.
- Experience driving organizational change, operating model transformation, or centralized support models.
- Prior leadership experience in a production support organization.
- Familiarity with regulatory expectations impacting payment operations.
- Strong executive presence and ability to influence across organizational boundaries.
- Must be willing to be on call for department 24/7 and cover weekend business validation exercises as needed.
- Typical work schedule will be 9am- 6pm EST Monday-Friday.
- This position offers a hybrid work schedule requiring 3 full days in the office and 2 full days remote.
1525 W WT Harris Blvd. Charlotte, North Carolina
Posting End Date:
21 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 7+ years of Business Execution, Implementation, or Strategic Planning experience
- 3+ years Management or leadership experience
- Willingness to be on call 24/7 and cover weekend business validation exercises as needed
- Hybrid work schedule requiring 3 full days in the office and 2 full days remote
- Direct experience supporting ACH, Wire Transfer, Instant Payments, or ECS platforms
- 3+ years in management consulting
- MBA
- Six Sigma / Operational Excellence expertise
- Experience supporting mission-critical, high-availability platforms in a regulated environment
- Strong background in incident management, escalation handling, and operational risk
- Experience driving organizational change, operating model transformation, or centralized support models
- Prior leadership experience in a production support organization
- Familiarity with regulatory expectations impacting payment operations
- Strong executive presence and ability to influence across organizational boundaries
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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