Senior Manager, Partner Operations

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. 

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

The salary range for this role is $145,000 - $170,000 depending on geography and level of experience, plus equity and an annual bonus.

Reporting to the Director, Partner Operations, the Senior Manager, Partner Operations will ensure smooth and scalable implementations, operations, and growth across our portfolio of ecosystem and health plan partners. You will implement new ecosystem and health plan partnerships, establish and maintain integrations and coordinated member experiences, and ensure operational excellence across billing, reporting, and contract management.  

This is a highly visible role across the organization, working closely with our platform, patient care, growth, sales, marketing, client success, legal and finance teams to operationalize all aspects of our partnerships. You will drive the strategy, efficiency and growth for new and existing partners to bring world-class, value-based care to millions of lives across the US. 

You’re excited about this opportunity because you will...

• Serve as the day to day operations owner for Carrum’s ecosystem health plan partners, building strong and lasting relationships based on mutual trust and aligned objectives

• Serve as the business owner to project manage delivery and successful implementation of new partnerships, as well as the expansion of existing partnerships

• Refine and iterate our ecosystem and health plan partner implementation infrastructure, including but not limited to implementation playbooks, data and analytics capabilities, reporting standards, and relationship health measurements

• Drive the measurement and tracking of bi-directional referrals between Carrum and our partners

• Establish and analyze reporting data to extract insights and drive improvements to member engagement in an iterative fashion

• Quarterback technological integration with partners to improve the utilization of Carrum’s solution and improve the member experience for those that pass between Carrum and our partners

• Identify opportunities for Carrum’s product roadmap, define requirements, and collaborate on solution design with our Platform Team

• Deliver a stellar patient experience by interfacing with partners and Carrum’s Patient Care Team so both parties are set up for success in easily sending and receiving referrals

• Drive care coordination workflows by balancing multiple stakeholder needs

• Manage the financial aspects of our partnerships including billing and invoicing, and revenue share calculation

• Serve as the liaison to Carrum’s Finance team to ensure accurate and timely payments with respect to our partnerships

• Manage the contractual aspects of our partners including order forms for new employer clients adopting Carrum, and amendments to existing contracts as needed, interfacing with Carrum’s Legal/Contracting department where appropriate

We’re excited about you because…

• 5+ years of experience in the healthcare industry in ecosystem and/or health plan project/product management, account management, operations, and/or consulting roles  

• Proven track record of managing and growing complex, high-value partnerships, ideally within value-based care or digital health solutions.

• Exceptional communication, presentation, and organizational skills, with the ability to engage with and influence stakeholders across all levels, both internally and externally.

• Deep understanding of the healthcare ecosystem, including health plan / TPA operations, decision-making processes and strategic priorities.

• Highly detailed-oriented, extremely organized and results-driven; exceptional at creating process and structure. Strong operational and reporting prowess.

• Strong analytical skills and the ability to use data for storytelling and driving decision-making.

• Entrepreneurial spirit; not afraid of ambiguity, ability to innovate, think outside the box, and solve problems creatively and strategically

• Experience working in fast-paced environments with aggressive deadlines and cross-functional collaboration.

• Are self-motivated; a go-getter that proactively looks to make things better rather than waiting for marching orders

• Passion about Carrum Health’s mission to make healthcare more affordable and consumer-centric

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. 

• We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.

• We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. 

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

• Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees

• Flexible schedules and remote work

• Chicago and San Francisco offices available as an option

• Flexible PTO, within reason

• Summer Fridays (sign off @ 1pm local time)

• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day

• Annual holiday shutdown in December

• Paid parental leave

• Health, vision, and dental insurance

• Employee Assistance Programs (EAP)

• 401K retirement plan

About Carrum

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. 

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study. 

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. 

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. 

A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers. If you are unsure about the legitimacy of a communication, please verify it via [email protected].